26 to 50 of 206 Permanent Service Delivery Jobs in London

SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … behalf of the SS&C GIDS business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading … the right projects to drive improvements to those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning more »

Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … between Mastek Delivery and L3 Support therefore ensuring any new services delivered can be effectively supported by Mastek L3 Engineers. Co-ordinate all stakeholder reporting packs for ACC each month, and presenting at the appropriate meetings Perform trend and root cause analysis to identify any CI improvements. Work with more »

Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Salary : £48,000 plus on-call payments Specific Hours : 37.5 hours per week Contract: Full time, permanent Location: British Forces Cyprus (BFC) Base Location: Episkopi, Cyprus Reporting to: Head of Service, British Forces Social Work Service … to include The South Atlantic Islands. On 1st April 2021 included Singapore, British Indian Ocean Territories (BIOT) and Gibraltar. From 1st May 2022 the service expanded to include Brunei and Nepal. On 1st July 2022 we further expanded our services to include Cyprus. While all services are under the … service. As such we have a new opportunity in the Polaris Children Services, British Forces Social Work team in Cyprus for a Head of Service to join our team. Responsibilities The Head of Service will work in accordance with the vision, aims and objectives of the BFSWS, Service more »

Service Delivery Manager South East London Salary: £35k-£40k, plus company car, bonus, pension, and healthcare Hours: 40 hours per week, Monday to Friday, plus 1 in 4 Saturdays Are you an experienced Manager from Logistics and Operations? Are you a natural leader? Have you managed health and … and people, the business is growing at a fast rate. ? Ensure the budget is met and used to maximise productivity ? Manage the frontline collection service and supervise up to 60 employees ? Resolve customer complaints quickly and efficiently ? Reduce lost work hours due to sickness, accidents and injuries ? Manage fleet more »

An amazing opportunity has become available for a mid-level Project Manager to join a smashing local company, working within their Service Delivery Team. This role would suit Project Managers seeking to gain further industry experience that have at least one years’ post junior level exposure within a … commercial business environment. Role responsibilities: To provide a comprehensive IT delivery and project management service directly to the company client base and or stakeholders To be responsible for chasing, monitoring and summarizing progress of each project and assist with delivering the IT service portfolio, as required within … an Aglie/Waterfall environment To manage the delivery teams schedules and resource forecasts with the teams as required when planning Highlight/log and monitor potential RAIDs, seeking to proactively resolve RAIDs as required Take lead and manage ad hoc back-office Admin to the project team and more »

opportunities for innovation, and applying BI and advanced Data Analytics capabilities to deliver data-centric business insights. Your role involves both application/project delivery and business as usual service delivery, working closely with business and technical teams. Key Responsibilities: Application/Project Delivery: • Explore Business … and advanced Data Analytics applications. • Facilitate the resolution of complexities by collaborating with business and technical SMEs, Solution Architects, and other resources. • Manage the delivery of Proof of Concept projects and assist in formulating business cases for new products and applications. • Work with the Reporting & Analytics Lead to develop … product roadmaps and implementation strategies. • Ensure smooth transition of implemented products into business as usual service. Business as Usual Service Delivery: • Manage stakeholder demands and verify analytic needs. • Provide achievable timelines and ensure stakeholder satisfaction with results. • Solicit feedback to improve BI & Data Analytics services. • Recommend service more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors Service Delivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Azure and Server Infrastructure is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day Service Delivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided more »

delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors Service Delivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Network is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day Service Delivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided are fit for more »

practice Seven clinical pharmacists as well as a First Contact Physio Supportive and well established nursing/HCA and admin team In-house phlebotomy service EMIS Web Good local reputation and positive online patient reviews The role will entail working closely within the Sphere Primary Care Network (PCN), this … patients in core areas, including disease states/long term conditions identified by local Needs Assessment Demonstrates accountability for delivering professional expertise and direct service provision Exercise a critical understanding of personal scope of practice and to identify when a patient needs referring on and where there are opportunities … and supporting adherence as per NICE guidance Collaborative working relationships Operate as a full member of the primary care team, including contributing to leadership, service evaluation/improvement and research activity Manage and co-ordinate the care that individual patients receive, including through liaising with other members of the more »

IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and service delivery to lead the BAU service operations functions and provide end-user support. You will also be providing support for the company … per day. You will also be required in the office 5 days a week. This is a role where you will be leading service delivery, with that in mind you will need: Solid Experience in a Similar Position Experience in the Financial Industry – Preferably Buy-Side ITIL Qualified more »

Job summary This is an exciting opportunity for an ambitious leader to be at the heart of the development and delivery of initiatives for Primary and Community Care, in line with SWL ICB and Croydon Place based priorities. The post holder will ensure that plans bring together primary and … community care to ensure the progressive improvement in health outcomes for local people, enhanced productivity, efficiency and best value in models of service delivery, whilst promoting innovation. The successful candidate will have experience at a senior level with regards to transforming and integrating health and care services, achieving … as part of South West London ICB), ensuring alignment with the local Health and Care plan and the One Croydon Alliance priorities. Lead the delivery of the wider prevention, proactive care and access improvement objectives as set out in the SWL primary care Strategy. Ensure good local and regional more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

with the ability to build a future partnership case. Role & Responsibilities Based on the current team requirements, the role will comprise the following elements: Service delivery - Due diligence Being responsible for the overall delivery of complex tax due diligence assignments including leading on the provision of corporation … and tax due diligence projects; Building client relationships through engagements and proactively pursuing opportunities identified through due diligence assignments to support clients post deal. Service delivery - M&A structuring advice Leading on the provision of tax advisory structuring services to our clients, with responsibilities for successfully delivering complex … overall client relationship, scoping assignments tailored to client's needs, negotiating fees; Co-ordinating with the deal advisory team to provide a seamless client service on combined M&A projects both across other tax services but also combined with our financial reporting and other advisory service teams.; Ensuring more »

with the ability to build a future partnership case. Role & Responsibilities Based on the current team requirements, the role will comprise the following elements: Service delivery - Due diligence Being responsible for the overall delivery of complex tax due diligence assignments including leading on the provision of corporation … and tax due diligence projects; Building client relationships through engagements and proactively pursuing opportunities identified through due diligence assignments to support clients post deal. Service delivery - M&A structuring advice Leading on the provision of tax advisory structuring services to our clients, with responsibilities for successfully delivering complex … overall client relationship, scoping assignments tailored to client's needs, negotiating fees; Co-ordinating with the deal advisory team to provide a seamless client service on combined M&A projects both across other tax services but also combined with our financial reporting and other advisory service teams.; Ensuring more »

are not met, through self- and peer-review, benchmarking and evaluation Undertake clinical governance and clinical audit activities to ensure the continual improvement of service delivery Participate in reviewing and responding to complaints, signicant events, and other shared learning activities within a structured framework Support and mentor staff … to ensure they deliver the highest standards of care Support the performance of team members and collaborate in improving the quality of healthcare and service provision, in line with local and national policy and strategy Work within the practices legal framework for identifying vulnerable patients and applying policies relating … learning needs, including keeping records of learning, reection, complaints and feedback Keep up to date with current evidence-based approaches to patient care and service delivery, in line with NICE and the National Service Framework Undertake and contribute to education activities, such as reviewing signicant events, clinical more »

Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role is to translate client requirements … in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control - there will be a … engaged in the provision of services, both in-house and external organisations as typified by desegregated supply chains. Combination of agile and waterfall project delivery methods, exposure to GDS standard for service design and delivery. ITIL 3/4 experience beyond foundational level, with at least 5 years more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics … packages and related information demonstrating value and sound business outcomes. Owning and delivering end to end service architecture packages through robust planning and management (including RAID) ensuring that Service Design supports programmatic/project delivery dates Influencing the project/program and key stakeholders to ensure that more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met within the ER function and with third party vendors. Embed the strategic dire ction for … actively engage the business to provide commercial, risk-based people solutions aligned to the firms goals and shared values. Upskill leaders and drive self-service whilst cultivating strong and meaningful relationships with leadership teams both within and outside of HR. Own the Servi ceNow case management system, ensuring the … irector (or similar role ) with genera list ER and end to end case management exp erience, with a focus on people leadership, operational/service delivery and HR transformation. Strong leader with proven people lea dership experience of managing a large team. Strong knowle dge of Employee Re more »

IT Service Transition Manager £43,524 - £52,565 (with an attractive employers’ pension contribution to the civil service pension scheme) plus an additional £4,052 London Weighting Allowance (if applicable) Location: Bootle/Cheltenham/London with flexible working options The challenge The Office for Nuclear Regulation (ONR … transport of radioactive materials. It’s a fast-moving world and you’ll be joining at an exciting and critical time. As our IT Service Transition Manager, you’ll make technological transformation happen across ONR. The role From AI chatbots to automation, ONR is changing – and you’ll be … the heart of the action. We’re introducing new and updated services and off-boarding legacy tech to deliver our 2025 strategy. As IT Service Transition Manager, you’ll make sure all services move smoothly in (or out) of use, whether it’s Cloud-related tech or Microsoft 365. more »

Senior Service Manager Senior Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in … the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature more »

delivering high-quality services and improving the lives of our diverse communities. We are looking for a Cyber Security Manager to join our IT Service Delivery team, which is responsible for ensuring the availability, performance, security and resilience of our IT infrastructure, systems, and services. What you'll … a London-wide approach to security and innovation. You will provide mentoring opportunities for more junior staff and deputise for the Head of IT Service Delivery when required. What you'll need Expert knowledge of adopting business-value focused best practice security methodology/standards (including standards such more »