51 to 75 of 246 Permanent Service Delivery Jobs in London

experience in IT support? Our client are a leading manufacturing organisation based in North-West London and they are looking to take on a Service Desk Analyst. Working as part of the Service Delivery Team to provide a high level of support and service delivery … to colleges and end users to assist with the sharing of knowledge, providing training and upskilling as is required. Create and maintain all appropriate service desk documentation - Supplier contact details, IT policies, Standard Operating Procedures (SOP), Diagrams and desk layouts with user details, assets register, etc. Manage the support … Active Directory, Phone System etc. Previous Experience and Knowledge: 1 years’ experience of 1st line support/delivery. Ideally some knowledge of ITIL and Service Desk operations. Clear communication skills using all media, tailored appropriately for the audience. Ability to work under pressure and to agreed targets Understanding of more »

Service Lead (Systemic and Workforce) - Children's ServiceSalary: 66,318 - 80,874/Year Job type: PermanentLocation: Greater LondonService Lead (Systemic and Workforce) - Children's Service66,318 - 80,874 per annumOfsted Rating: 'Good'Section: Children's Social Care Directorate: Wandsworth Children's Services Responsible to: Assistant Director (Practice Standards … Worker)Responsible for:4 Family and Systemic Psychotherapists1 Social Care Academy Team Manager1 Wandsworth LINKs Team ManagerOverview: We are seeking a dynamic and driven Service Lead for our Children's Social Work Services and Workforce. This leadership role, specific to Wandsworth Children's Services, operates under the Richmond/… stamina, and political sensitivity. This role requires fostering effective teamwork, setting standards for continuous improvement, and thriving in a complex environment.Job Purpose: As the Service Lead, you will spearhead the integration of systemic ideas and practices into all aspects of service delivery within children's social care. more »

group. Operating within the UK, European and Australasian markets, they have developed an enviable reputation for outstanding professional services and delivering innovative products and service solutions. Enjoying continued growth through service and market development, the business has established a specialist division to deliver a range of project management … the legal services offered by the eDiscovery practice in the region. • Contribute substantially to the firm's overall value proposition and high standards of service delivery to Clients, assessed by Client survey/feedback and repeat business as appropriate. Skills & Attributes of the Head of eDiscovery • Have a … high performance culture among a group of diverse, talented, technically excellent individuals will be crucial. • Be a process-minded individual, demonstrating excellence in client service delivery for both internal legal teams and external clients, including managing the processes and delivery of work. • Extensive experience of planning and more »

accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionThis is an excellent opportunity for a seasoned technology and service delivery professional to join our EMEA business as Director of Technology for Application Management Services. This is a new role within the region … forms part of the Publicis Sapient Global IT Operations team. As the regional leader of production operation teams, you will build, drive and lead delivery teams for Publicis Sapient IT Operation Services offered to various clients from PS International regions.This opportunity is well suited to an individual who has … companies, with a focus on growing Digital Engineering Services. You will have extensive experience working in matrixed environments including interfacing with Industry and Regional delivery teams while also have experience in leading, solutioning and helping to deliver on large multi-year client service deals at Fortune level organisations. more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

DescriptionJob title: Enterprise Service Platform Product OwnerLocation: London, Farnborough or PrestonWe offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.Salary: Circa 75,000 per annum plus Car Allowance and BonusWhat you’ll be doing: § Acts as technical … product owner/champion for the Enterprise Service Platform (Data Integration Hub) product set and managed services§ Act as the ESP technical SME, ensuring the user needs and integration functionality is fit for purpose§ Support the Third Party Provider team evaluate business processes, anticipate requirements, uncover areas for improvement … as a liaison between key business stakeholders, users and the Third Party Provider§ Supports and holds to account the Third Party Provider ESP managed service§ Develops new strategies to maintain or improve on the quality of the ESP service delivery§ Supports the development of strategies to minimize more »

inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone … the daily execution of the service.How You Will Make an Impact:Lead, develop and support the frontline SOC teamSet goals, develop action plans for service growth and areas of opportunityMaintain SLA complianceFacilitate team meetings and ensure communication is shared with urgencyConduct meetings with Service Delivery Manager and more »

Partner, we are also an award-winning employer, and our employees are at the heart of Version 1.Version 1 as a consultancy and a service provider, we are a digital-first environment and we do things differently. We are focused on our core values, and using these we have … delivering fast, secure and scalable trading technology solutions to capital markets clients globally?Are you driven by introducing modern ways of working and transforming service delivery to develop market leading IT propositions for global investment houses?Are you able to identify opportunities for innovation through technology and articulate … business capabilities, customer stories, intellectual property, accelerators, industry and common customer challenges. You will work as a partner to commercial sales team and practice delivery teams to drive the growth through existing accounts and in new customers. You will use your understanding of the sector to draw together Version more »

Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role is to translate client requirements … in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control - there will be a … engaged in the provision of services, both in-house and external organisations as typified by desegregated supply chains. Combination of agile and waterfall project delivery methods, exposure to GDS standard for service design and delivery. ITIL 3/4 experience beyond foundational level, with at least 5 years more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics … packages and related information demonstrating value and sound business outcomes. Owning and delivering end to end service architecture packages through robust planning and management (including RAID) ensuring that Service Design supports programmatic/project delivery dates Influencing the project/program and key stakeholders to ensure that more »

relationships with vendors in addition to all relevant internal stakeholders who work with our Partners on a day-to-day basis (i.e. Sales, Pricing, Delivery, Finance). You will lead the strategy execution locally to help ensure the business is making the most beneficial purchasing decisions. You will be … Quote to Procure to Pay), Partner Onboarding, and Partner Performance activities.Lead required changes in the Partner Ecosystem and act as POC with Sales, Pricing, Delivery and Finance teams for all changes and issues. Collaborate with US, Europe & APAC counterparts to build, execute, and lead globally standard processes to best … team workloadOversight of global partner relationshipsProvide leadership development within the team.Consult and assist with any global outsourcing activities.Act as escalation point of contact for Service Delivery & Service Partners on indirect support tickets.Escalate key risks and assist in effective resolution.Drive and manage the quality and timeliness of critical more »

resolution of issues to deliver improvement to colleague experience for services across Corporate Systems Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams. Managing project risk and assisting with problem resolution. Stakeholder management and communicationsServing as liaison between … technical and non-technical teamsWhat you bring:Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project applicationDemonstrated skill in managing project budgets and timelinesSkill in the use … among team membersAbility to maintain confidentiality and carry out assignments that are sensitive in natureWorking with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams. Managing project risk and assisting with problem resolution.Serving as liaison between technical and non-technical more »

in Colindale and Porton. The successful candidate will work in close collaboration with the DD PHM for Network Laboratories to ensure consistent standards of service delivery and will ensure that public health microbiology services deliver the requirements of UKHSA. The work of the PHM Division supports UKHSA's … the wider UKHSA structure and provide safe, effective, efficient and innovative laboratory microbiology services to it. This is a critical role which supports the delivery of a primary UKHSA function to protect the public health. About us We pride ourselves as being an employer of choice, where Everyone Matters … by their services is world leading. The success of the PHM Division will be dependent on two key activities: firstly, the effective and efficient delivery of laboratory microbiology services to the highest scientific, quality and safety standards and, secondly, robust career development of staff. The first of these requires more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met within the ER function and with third party vendors. Embed the strategic dire ction for … actively engage the business to provide commercial, risk-based people solutions aligned to the firms goals and shared values. Upskill leaders and drive self-service whilst cultivating strong and meaningful relationships with leadership teams both within and outside of HR. Own the Servi ceNow case management system, ensuring the … irector (or similar role ) with genera list ER and end to end case management exp erience, with a focus on people leadership, operational/service delivery and HR transformation. Strong leader with proven people lea dership experience of managing a large team. Strong knowle dge of Employee Re more »

likely each month. YOU WILL BE RESPONSIBLE FOR : The Risk and Performance Manager will work with the Estates Teams and industry partners to identify service delivery risks, and to implement and coordinate assurance activities. Leading on the coordination of all performance related activities, providing information and advice on … associated activity and analysing the outcomes of the programme. YOU MUST HAVE THE FOLLOWING : Previous experience managing performance , risk and the assurance of major service delivery contracts in an Estates/Hard Facilities Management arena Experience of analysing and interpreting complex reports to produce clear briefing material to more »

delivering high-quality services and improving the lives of our diverse communities. We are looking for a Cyber Security Manager to join our IT Service Delivery team, which is responsible for ensuring the availability, performance, security and resilience of our IT infrastructure, systems, and services. What you'll … a London-wide approach to security and innovation. You will provide mentoring opportunities for more junior staff and deputise for the Head of IT Service Delivery when required. What you'll need Expert knowledge of adopting business-value focused best practice security methodology/standards (including standards such more »

more: careers.bms.com/working-with-usJob DescriptionThe Senior Manager role is part of the Global Engineering and Operations Team and is responsible for the delivery of technology solutions to the EMEA, APAC & Latam regions and reports to the Associate Director of WWPS IT.The Senior Manager is expected to have … and sustain key relationships within Bristol Myers Squibb IT and the Bristol Myers Squibb Business stakeholders. They should have a strong passion for the delivery and of solutions that exceed the expectations of our business stakeholders.Key ResponsibilitiesResponsible for a range of regulated and non-regulated IT applications across EMEA … complex set of initiatives for key IT applications.Liaising with key business stakeholders at a management level to understand and accommodate business needs, whilst maintaining service levels, minimizing outages and managing production incidents.Supporting the selection and management of a wide range of global vendors and partners. Directly managing the relationships more »

leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner … and implementing Data Connection enhancements (automation). Change Management - Administering the various change processes, reviewing RFCs, providing guidance and support to change requesters Continual Service Improvement - Be actively involved in identifying, developing and implementing service improvements. Configuration Management - Develop Process and governance, manage daily exceptions/workload, Identify … Configuration Management function. Technical expertise and the ability to apply functional knowledge to complex and diverse situations Experience of working within an ITIL based service delivery model. Knowledge of managing performance with internal delivery teams within a service frame work, including SLAs and KPIs Services offered more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery.This role is responsible for supporting and … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

decentralised Data & Analytics teams and the AI function. You will also be responsible for managing financial operations (FinOps) related to cloud services and IT service management, optimizing cost, performance, and service delivery.What you will be doing:Platform Strategy and ongoing managementDevelop and execute a strategic plan for the … cloud spending, ensuring efficient allocation of resources and cost-effectiveness.Collaborate with finance and business units to forecast cloud budgets, aligning expenditures with strategic priorities.IT Service ManagementEmbed and maintain group-aligned IT service management (ITSM) practices to ensure high-quality service delivery and platform availability, with robust … a large-scale, complex environment.Strong knowledge of FinOps principles and practices, with a demonstrated ability to manage cloud costs and budgeting effectively.Proficiency in IT service management frameworks (e.g., ITIL) and experience in managing IT services in a cloud environment.Expertise in cloud engineering, security, compliance, and data governance, with an more »

/Infrastructure as Code & DevSecOps - Advisory Consultant Dell Technologies customers rely on our products and services to drive human progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. … Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us as a Consultant on our Services Delivery team in London and South-East, United Kingdom to do the best work of your career and make a profound social impact. The role … will require some travel around EMEA. What you’ll achieve As a member of the services delivery team, you will work alongside Dell Consultants, to earn the customer’s trust through competence, technical acumen, consulting expertise, and partnership. This position requires a dynamic individual with expert customer-facing skills. more »

Head of Technical Accounting for Reinsurance will have excellent technical reinsurance competance and experience, and will be responsible for the governance, continuous improvement and service excellence for our global reinsurance technical accounting. The role will work with regional and Shared Service Technical Accounting colleagues to monitor, manage and … govern our global technical accounting service delivery, and will ensure there is clear visibility of performance for key stakeholders. The role will report to the Global Head of Operations & Digital, Reinsurance. DISCOVER your opportunity What will your essential responsibilities include? Key Accountabilities: · Global oversight of technical accounting responsible … for driving consistency, process improvement, best practice, automation and continuous improvement across the Reinsurance segment · Work with regional reinsurance Technical Accounting colleagues and Shared Service Technical Accounting colleagues to assure timely and accurate financial data and achievement of service excellence · Dotted line dual reporting line manager for more »