26 to 50 of 96 Permanent Service Management Jobs in London

is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new service management function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst … providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals … . You will have experience with: Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Strong understanding of Windows Server Operating Systems, Windows and MacOS. Good experience with laptop/desktop hardware troubleshooting. Practical knowledge more »

impacting for, and delivering, changes needed. Some AWS/DevOps process knowledge is highly desired. You'll be working on: Providing proactive maintenance and management of the identified systems, applications and software across all environments. Making small changes in the evolution of the capabilities to keep relevant to the … business needs, working with the SAS product owner. Working with the appropriate Service Management teams to restore service in the event of an infrastructure related disruption. Work with the relevant teams with ongoing application updates for live services. The role will require travelling into the client offices more »

departments to align infrastructure initiatives with business goals and priorities. Monitor infrastructure performance and capacity, and proactively address any issues or bottlenecks. Manage vulnerability management What we’re looking for: Proven experience leading Infrastructure Teams Strong technical skills across a broad range of IT disciplines, including network administration, system … architecture, cybersecurity, and cloud computing. Experience delivering on a migration to Azure cloud Experience with ITIL or other IT service management frameworks is highly desirable. Knowledge of Microsoft Windows server and desktop operating systems PowerShell scripting, process automation using terraform. A good understanding of networking principles as applied more »

is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required more »

long-term engagements. You will formulate and articulate delivery strategies and workable, tactical plans. Reporting directly to the Digital Delivery Director and lead the management, development and growth of a high performing team, where people are excited about the work they are undertaking. Key Responsibilities; Keep up to date … value to our clients. Lead proposal generation, delivery and subsequent estimating and contracting activity. Help evolve our Digital Delivery practice and have direct line management responsibilities; drive team utilisation, coach, mentor and train our colleagues. Deliver complex digital transformation initiatives keeping key stakeholders informed and engaged throughout. Required Experience … Manager or equivalent role in a consulting organisation. Experience in managing multi-disciplined teams. Experience in technology operating model design including people, process, governance, service management, technology and contracts. Proven track record of delivering and managing high value Digital projects and programmes. Expertise in estimating, scoping and delivering more »

travel 60% of the time. If you have the ability to develop and build on an existing foundation, a drive for delivering excellent customer service and a passion for being at the heart of a clean energy future, then please apply today! What you'll do You'll be … Industry Knowledge and recognised qualifications in Security Systems (for example CCTV and Access Control, Intruder Detection Systems, Automated Gates and Monitored Pulse Fencing). Service Management and Stakeholder engagement experience to include third parties suppliers and contractors. Ability to multi task in a challenging or crisis environment, while more »

support plus a range of key suppliers and consultants. You will be responsible for the day to day running of the organisations EMEA IT service, ensuring it remains accessible and secure to their computer users consisting of over 3(Apply online only) workers. Key Responsibilities: • Managing the business-as … usual IT operations covering desktop and back-end services. • Contributing to change initiatives, projects and continual improvements to the IT service. • Reporting to Senior Management on service performance progress of projects. • Contributing to the alignment between IT Service and Information Security processes in collaboration with the IT … Operations team. • Being a key member of the Incident Response Team. Essential Skills: • Experience working in IT Operations as well as proven experience at management level • Service Management qualification/s. ITIL, SDI or equivalent. • Expert knowledge of Windows/Server, VMWare, Microsoft O365, SAN, Network. • Experience more »

Role: Service Design and Transition Lead Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for somebody that … comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background Team leadership experience If this role sounds of interest and you would like to know more do not hesitate to contact me on or click apply more »

Change and Release Analyst - Law Firm Change & Release Analyst required to join the IT function of an International law firm. You will join the Service Management team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's ITIL … Work with all relevant stakeholders to ensure the release process is appropriately documented, communicated and understood. Ensure all IT teams follow change and release management process, regularly auditing activities for compliance. Analyse incident logs caused by releases to identify occasions where process has not been followed and opportunities to … improve. Supporting the Service Desk/Incident Managers on incidents relating to pilots, ensuring they are tracked and escalated appropriately Ensure that the software asset management system is maintained and up to date Contribute to the IT Risk register to identify and manage operational risks Supporting the Weekly more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of Service Management best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and … implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio • Sharing of best practices and knowledge with colleagues • Where required perform demonstrations of work developed Package more »

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »

Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyse business requirements, translating them into effective ServiceNow solutions. Requirements Bachelor’s degree in computer science, Information Technology, or related field. Strong analytical and problem … platform capabilities and modules. Proficient in ServiceNow scripting (JavaScript, Glide). Experience with ServiceNow integration methodologies. Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes. Certifications: CIS- certification is mandatory. Additional ServiceNow certifications are a plus. Note: Candidate should be willing to learn new modules more »

health and well-being. As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Service Management team. Join us and create the future. Thrive in this crucial role! What you will do You will develop and manage the … Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams. Responsible for ensuring client satisfaction and achieving service level targets. Manage client service request escalations and advance them as appropriate. Obtain approvals for change requests, prepare documentation, lead weekly client change … arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer Required Experience Bachelor’s degree in business management or related field, or equivalent relevant experience 2-5 years of experience in Customer/Account management Knowledge of ITIL Functions specific to more »

Head of IT Service Delivery – Law Firm – London £110-120k per annum For this role candidates MUST have previously worked at a Law firm, remote working, 2 days per week in the office. This role leads the IT service delivery capability across all of the global offices … with direct accountability for: excellent support to partners and staff in accordance with IT service management procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the regional Service … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service Desk support and Training are delivered to the highest more »

is an exciting time to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after … windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following Major Incidents … actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Service Management Act as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

and beyond. Make this role your own, contribute new ideas + methodologies, and bring your expertise to the table. Working alongside Technical and Service Management leads, you’ll be responsible for delivering projects across Microsoft 365 and Azure whilst assisting the Service Desk in support escalations for … for support issues across a broad range of technologies Work alongside Cloud Ops and Cloud Services leads to identify and improve new/existing service offerings Keep up to date with Microsoft offerings, products and certifications Technical Experience Required Microsoft 365 Administration Server builds and on premises administration; AD … Basic Networking Skills (Meraki and Ubiquiti) Intune Deployments Microsoft Defender Deployments Exchange Migrations SharePoint Migrations Desirable additional experience Experience of working for a Managed Service Provider Microsoft Certified Associate (AZ-104, AZ-305, MS-101, SC-200) Microsoft Sentinel · Backup Technologies (Acronis) Installation of Firewalls; Meraki, Ubiquiti, Cisc more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

on all ServiceNow technical solutions and offerings. You are the person we are looking for if you have: Proficient understanding of ServiceNow’s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies. Certified ITSM and/or CSM Implementation Specialist. Experience of working more »

Experience in ServiceNow and Sage platforms, with the ability to architect solutions utilizing these systems and others. - Strong understanding of ITIL framework and IT service management principles. - Excellent communication and interpersonal skills, with the ability to interact effectively with clients, vendors and internal teams. more »

technology function. You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … teams to ensure that for key services uptime, latency, response time, and availability targets are met. Work with the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and more »

gas providers globally? Do you have a strong network of candidates in your dedicated space and a proven track record of delivering high-quality service to clients? If so, we have an exciting opportunity for you to join our direct sourcing team as a Talent Delivery Partner. As a … supplied by our client. You will work collaboratively with various colleagues to develop and deliver effective recruitment services and will ensure all support and service management processes required to deliver a successful service. You will also have the opportunity to build your own relationships with existing clients and … pathways, dedicated learning programmes such as our Power Hours, Global Mentoring Programme and more throughout your career Transparent and open communication across levels of management The opportunity to make a difference in joining one of our ERG's such as NASHPride, Wo+men@NASH, EthNASHity and NASHability Summer/Winter more »