1 to 3 of 3 Permanent Service Desk Analyst Jobs in Manchester

Are you a Service Desk Analyst specialising in telephony and Microsoft Teams call centre operations looking for a hands-on role within a growing, award-winning company? We are looking for a Service Desk Analyst who can help us offer a robust support service … is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills. Role Overview As a Service Desk Analyst, you will: Own issues through to complete resolution, providing an opportunity to input … salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell 3 paid days charity leave Company events, socials, and more »

SENIOR SERVICE DESK ENGINEER Salary up to £31,500 (DOE) Competitive benefits package Onsite requirement with set shift patterns – Manchester Office As a Senior Service Desk Engineer you will be ensuring that excellent customer service is provided. About the Client: Founded over 20 years ago … birthday off Life assurance Development and training opportunities for career progression Eye care + free gym membership Company events and lunches As a Senior Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick … resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who have: Experience in a wide product stack including AD, Citrix, Exchange etc. Demonstrable experience working in service management. Knowledge more »

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time more »