1 to 2 of 2 Permanent Performance Management Jobs in Merseyside

team of Total Loss/Fire and Theft Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team. What you will be doing: Lead a team of Total Loss & Fire and Theft Handlers Performance management of … staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Undertaking handler audits of a minimum of 5 file audits per handler per … service providers delivering the right outcome for both the customer and Acorn Insurance To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Ensure the effective management of inbound call handling philosophies are adhered to more »

Disciplinary, grievance, appeals – to conduct thorough and complete investigations of matters raised, or to hold disciplinary or grievance hearings in line with company policy. • Performance Management – to carry out effective Employee Development Reviews with direct reports. • Attendance – to conduct all return-to-work interviews upon a colleagues return … on SAP. • Ensure all daily variances are investigated and actioned – raws, packs and labour. • Operational KPIs – to ensure full understanding and awareness of key performance indicators - for own shift/area and actively drive opportunities to improve. Examples include complaints, performance to plan, OEE, waste. • Complete with all more »