leading and managing the processes, teams, and technologies that ensure the effective resolution of incidents, the delivery of high-quality IT services, and the continuousimprovement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change … this to accelerate the release.In-depth knowledge of incident management processes, methodologies, and best practicesComprehensive understanding of service desk management, service level management, and continuousimprovement practicesProblem solving & and understanding of the broader business context (business acumen)Systematic and rigorous planning of work and prioritiesFlexibility in a more »
application environment remains robust, secure, and well-supported. Your role is not merely about managing support operations, but about creating a conducive environment for continuousimprovement and collaborative problem-solving, thus contributing significantly to BA Digital's success.AccountabilitiesOversee the team responsible for supplying BAU information, guiding the … a technical and a commercial focus, with the ability to analyse and understand complex business processes, drive change assessment, and identify opportunities for improvement, simplification, and re-usability. We are looking for individuals able to navigate through uncertainty, with high agility and adaptability that work smarter not harder. more »
Brentford, Middlesex, United Kingdom Hybrid / WFH Options
GlaxoSmithKline
Data & AI solutions in CMC/NPI portfolioProvide leadership, technical guidance, and mentorship to development team (both internal staff and contractors), driving performance and continuousimprovement, including identifying and realising opportunities to increase velocityUse hands-on technical problem-solving expertise to address technical challenges throughout product life more »
Ability to define and execute test strategies to minimize the risk of errors. Proficient in interpreting XML files. Experience in monitoring performance and driving continuousimprovement of algorithms. Analytical mindset, inquisitive nature, strong communication skills, and a high level of numeracy What we offer: We recognise we more »
ensuring alignment with the company's overall transformation objectives. Provide guidance and mentorship to the sales team, fostering a culture of excellence, collaboration, and continuous improvement. Monitor and analyze market trends, competitive landscape, and customer feedback to inform strategic decision-making and enhance business development efforts. Collaborate with the more »
