Information Technology Help Desk Administrator
Derbyshire, England, United Kingdom
SF Technology Solutions
1st Line Helpdesk Administrator Derbyshire Primary Purpose of the Role: Reporting into the Helpdesk Manager, you will provide first-line support for users of the company's IT infrastructure. Escalate complex issues to the IT Helpdesk Manager as needed. Key Responsibilities: Respond to IT support requests, log incidents … for IT incidents to ensure minimal disruption to users. Support users in following IT security best practices and assist Infrastructure Engineers with related investigations. Help with the acquisition, installation, and maintenance of IT hardware and software. Offer guidance on user training needs and equipment requirements. Conduct regular visual inspections more »
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