out more about Ricoh Today What you will be doing * Deliver an efficient Print Room and design service to the customer, to meet agreed SLA’s and customer satisfaction * Help solve operational problems quickly and efficiently to ensure the most efficient service is provided * Build relationships with users and manage … business needs and client expectations * To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s * Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and more »
all building plant, equipment and systems to meet and exceed expectations and agreed servicelevel agreements Ensure all work requests are carried out within SLA Work closely with manager, supervisor, peers Occasionally travel to Derby to complete similar tasks using work pool van Ability to carry out fault diagnosis on more »
the team. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses more »
Coventry, England, United Kingdom Hybrid / WFH Options
WEG Tech
business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »
and written communication. Analytical critical thinking and problems solving skills and able to understand users concerns and problems. Ensure service up time to agreed SLA’s and Business Continuity Respond quickly and efficiently to incidents and high priority requirements. Monthly reporting to Head of Digital & Technology on progress against objectives more »
a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies more »
on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker – working in a team of TUPE Officers Self-starter more »
Tamworth, England, United Kingdom Hybrid / WFH Options
Marmion
and approach to learning new technologies relevant to the business. Interpret business requirements and technical specifications to complete estimates for change requests within established SLA’s. Gain an understanding of our client’s industry and customer base requirements and how they are met by our client’s product range. TECHNICAL more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
STAFFORD-SHARP ASSOCIATES LTD
Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »
for all issues which are outstanding. Scheduling all work on the website and organising the engineers work on a daily basis, whilst also ensuring SLA's are met. Raising new issues, projects, AMS issues and audits onto the website. Managing the projects team resource allocation for all business areas. Maintaining more »
Northampton, Northamptonshire, East Midlands, United Kingdom
Interquest Group
billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client's requirements within agreed SLA's and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »
Leicester, Leicestershire, East Midlands, United Kingdom
Network Plus Services Limited
the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus We are an award-winning utility and infrastructure business with more than 20 years experience, operating from 80+ depots across the UK. We more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Tarmac Trading Limited
GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »
West Midlands, United Kingdom Hybrid / WFH Options
Swindale Parks Recruitment
Senior Application Support Specialist Location: Redditch Salary: up to £45,000 My client, a leading software specialist based just outside of Redditch, is on the look out for a Senior Application Support Specialists to join their growing team. Offering annual more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
operational management of all types of Change and Release requests Coordinate and prioritise Change Management process to achieve targets and expectations: customer satisfaction, KPIs, SLA, OLAs Provide communication and information, including relevant release information to customers and stakeholders, ensuring they have a full understanding of the change process Provide presentations more »
queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »
the IT Systems Access Analysts. Oversee the creation and maintenance of procedures and system documentation. Ensure Requests are completed within agreed Service Levels Agreements (SLA's). Assist in project work and organise workload according to agreed project plans. Review and manage Team Workload including other systems access tasks as more »
Job Summary e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be more »
with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, con fi gure and install IT equipment at sites Buy, con fi gure and deploy mobile devices more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
International Logistics Group
the customer and other ILG departments - Utilising the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensuring that all queries are actioned in line with client SLA and Standard Operating Procedures - Working closely with Customer Services, Warehouse Team Leaders and … email support What we are looking for - Previous knowledge and experience of warehousing and distribution (desirable) - Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility - MS Office skills, particularly Excel & Outlook - Able to demonstrate methodical and organised ways of working particularly in relation to email more »
and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a servicelevelagreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user relations both more »
our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »
to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and ServiceLevel Agreements (SLA's) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »
and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of more »