26 to 50 of 109 Permanent Service Delivery Jobs in the Midlands

team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Service Delivery Manager in our Rail division, the Assistant Cable Jointer Tester will assist in the making, repair and test joins in insulated telecoms more »

The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the … performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. Reporting into the Head of Service Delivery, the Service Delivery Team Leader will lead the Service Delivery handler team. Working to provide outstanding customer service through … process improvement. Will be KPI driven to ensure the teams success and always put the client at the heart of what you do. The Service Delivery team will play a key role in the future of client service delivery at PIB, underpinning the service excellence more »

We are seeking a Helpline and Support Manager to lead our dedicated MND Connect helpline team. This vital service is there to ensure that people affected by MND are informed, supported, and better equipped to manage their condition. No two enquiries are the same and the service offers … inspire a diverse team of staff and volunteers. Your leadership will be crucial in ensuring our helpline operates effectively and meets the needs of service users. You will be responsible for reviewing service performance using both qualitative and quantitative data, seeking opportunities for improvement and fostering partnerships. In … team's knowledge. Collaboration is essential. You will engage with stakeholders across the organisation, raising the profile of the helpline and identifying opportunities for service improvement. Hybrid Working Expectations: 2-3 times a week office based (Flexibility to attend the office more regularly on occasion may be required to more »

to accept) will be to build out & optimise ER processes for our customers that facilitates them navigating ER issues via our award-winning self-service platform. If you have excellent analytical skills, are process-driven, but perhaps more importantly, love building out new processes & methods for others to follow … best practice and client, legislative and technology opportunities, and constraints + Representing and effectively articulating the capabilities and potential of the AdviserPlus technologies and service delivery model + Facilitating workshops of working groups to map the transition from the as is state to the to be design + … Best practice process modelling experience (e.g. BPMN) Whats on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more. Sounds like more »

meetings to analyse customers' needs. Providing technical support during pre-sales and post-sales processes Negotiating new contract and payment terms. Liaising with our Service Delivery team Experience Required Established technical background with hands on experience in digital and cloud-based technologies. You will be passionate about working more »

their own personal and professional goals to a world class level, through Unipart's From Gate to Great training and development program. As Carrier Service Delivery Manager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the customer. … Act as a point of escalation for issues that arise in the management of transport services Work closely with MPC, understand and approve outbound delivery plans, and liaise with carriers direct to ensure collections are pulled on time Apply continuous improvement methodology in the transport management operations to deliver … service and cost improvement Look for growth opportunities with the customer About You Wed love you to have the following skills and experience, but please apply if you think youd be able to perform well in this role! An understanding of Transport and/or Distribution Excellent Customer Services more »

Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the Service Delivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »

system enhancements Develop a deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams more »

meetings to analyse customers' needs. Providing technical support during pre-sales and post-sales processes Negotiating new contract and payment terms. Liaising with our Service Delivery team Experience Required Established technical background with hands on experience in digital and cloud-based technologies. You will be passionate about working more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences … lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics … SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the effective and efficient management more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

for a Finance SystemsAnalyst to join our IT team based in Solihull. The role is hybrid working. The role is responsible for ensuringthe effective delivery of the relevant finance application services by leveraging specialist knowledge. It translates business requirements into functional specifications and effective, efficient and compliant business solutions. … mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement Ensurecompliance with Internal Control processes and procedures. more »

Service Delivery Coordinator Location : Bilsthorpe, Newark, NG22 8UA, UK Salary : Competitive + Benefits Contract : Permanent, Contract Hours : Part-time - 20 hours per week Benefits : A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase with length of service. Hybrid … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

customer expectations and building long-term partnerships, with minimal cold calling required. Key Responsibilities: Set and monitor KPIs and targets to ensure high-quality service delivery to employers and partners Maintain effective employer relationships to maximize opportunities for added-value services Provide weekly performance reports and updates Build more »

to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. Maintain a record of performance … against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT contracts, including technical and performance … meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service Management toolsets. Proven ability more »

Project Team Leader Towcester A leading managed service provider based in Northamptonshire is seeking a Project Team Leader. The company prides itself on delivering proactive IT management and strategic advice to their clients. They provide Network Infrastructure solutions such as Connectivity-as-a-Service, IT Solutions, Mobile Solutions … IT solutions and managed services to their clients. The role requires a blend of technical expertise, leadership skills and a customer-centric approach to service delivery. Responsibilities: Lead and manage a team of IT professionals in the execution of various projects, ensuring timely and within-budget delivery. Act as … a primary point of contact for clients, managing expectations and ensuring a high level of service is maintained. Collaborate with the IT Director to align projects with business objectives and strategic goals. Develop and implement project plans, including resource allocation, timelines, and risk management strategies. Foster a culture of more »

priorities. Responsible for upholding information governance standards throughout Trust procurement and selecting suppliers or authorising Information Governance related purchases, taking into account cost, quality, delivery time and reliability. Interpret and comply with all relevant Trust policies About us The Royal Orthopaedic Hospital NHS Foundation Trust is one of the … approach to the implementation of the DSPT and interpretation within the organisation. Lead the development and implementation of policies and procedures to support the delivery of Information Governance. To ensure that Freedom of Information training and awareness is included in the Information Governance training programme Monitor the Trusts position … the annual work plan for Information Governance. Report to the Trust Management Executive on a regular basis, providing feedback on progress. To organise and service the Information Governance Group. To attend local, regional and national Information Governance related meetings on behalf of the Trust and feedback to the EMT more »

new starters whilst maintaining digital records. You will need meticulous administrative and data entry skills, a flexible approach, and lots enthusiasm and good customer service skills. Records within these areas are digitalised and therefore the successful candidate must have excellent computer skills specifically, Microsoft Word, Excel, Teams, and Outlook. … healthcare setting. *Experience of working to tight deadlines. *Experience in being able to overcome obstacles and problem solving to identify alternative solutions to ensure service delivery is maintained. *Experience in a customer facing role, delivering a high quality service *Experience in working in a fast paced challenging … needs of the service. *To challenge poor practice which may hinder and prevent elements of administration practices. Desirable *Publisher and PowerPoint. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

with working in an outsourced setting with ICT vendors. ·Competence in setting priorities, meeting agreed deadlines, and managing stakeholder expectations. ·Proficiency in using ICT Service Desk ticketing systems. ·Understanding of various project management strategies. ·Practical understanding of service delivery frameworks, particularly in relation to managing suppliers and more »

the department. Undertaking regular infection control measures of clinic rooms and equipment (cleaning). Ensuring adequate supply of consumables to maintain efficient and effective service delivery. About us Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of … regular basis. Maintain the waiting room facilities and ensure it is clean and safe for all users. Participate in departmental audits. Participate in department service reviews and developments Person Specification Education Essential Educated to GCSE's grade C level with minimum 4 GCSE's to include English, Maths and … such as distressing or traumatic circumstances Personal Qualities Essential Enthusiastic and flexible Self motivated Good team worker High degree of empathy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

top-tier material handling solutions to their clients across various industries. As they expand their footprint, they are looking for dedicated and skilled Field Service Engineers to join their dynamic team. Job Description: As a Field Service Engineer, you will be the frontline ambassador of their company, providing … on-site service, maintenance, and repair for their range of forklift trucks. Your technical expertise and customer-centric approach will ensure the optimal performance of their equipment, contributing to their reputation for excellence and reliability. Key Responsibilities: The key responsibilities for the Field Service Engineer are: Perform routine … minimize downtime and enhance equipment longevity. Provide technical support and training to customers on the proper use and maintenance of their products. Maintain accurate service records and documentation. Collaborate with the service team to ensure timely and efficient service delivery. Ensure compliance with safety regulations and company more »

Service Delivery Manager Nottingham - £45,000 - £50,000 (including car allowance) Employee Benefits: 25 days holiday, in addition to Bank Holidays, plus extra two days off at Christmas Hybrid working (2 days working from home) Perkbox benefits. Modern office environment. Flexible start times Huge opportunities for professional development … internal and external!) Emphasis on career advancement, with a focus on promoting from within. Generous company pension plan (5%) Frequent company social events Role : Service Delivery Manager Location : Nottingham Salary : £45,000 - £50,000 (including car allowance) Client Relationship Management Cultivate and sustain robust relationships with clients to … fully grasp their business needs and expectations. Serve as the primary liaison between my client and its customers, swiftly addressing any concerns or issues. Service Planning and Implementation Partner with internal teams to create and execute service delivery plans and strategies. Ensure the effective execution of services more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the … performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. Reporting into the Head ... more »

p Required skills:/p p - fluent in Hungarian and English speaking, with strong all round communication skills/p p - Plenty of Customer service experience/p p - Previously required to complete calls/make bookings./p p - Experience with Microsoft Word/Excel/PowerPoint/… p p Requirements:/p p - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements./p p - Proactively keeping Customers informed on incident or request status and progress./p p - Escalate incidents where a first … p - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan./p p - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager/p p - Escalate potential more »