1 to 2 of 2 Permanent Workload Management Jobs in the Midlands

Relationship Manager or Senior Business Relationship Manager What youll be leading on Lead strategic planning activities across key business directorates including the development and management of the Strategic Roadmap. Oversee Demand Management and the collation of business needs to align to core service offerings and work with solutioning … identifying and escalating any variations to budget within the portfolio, and support the wider DS Directorates forecasting and business planning activities including Directorate Consumption Management activities. Management of Relationship Managers through providing visibility of portfolio priorities, pipeline, resource allocation and workload management, optimise the teams performance … To be successful you'll need Degree qualified, preferably in a Technology, Engineering or Mathematic subject, or holds a certified accreditation project or programme management qualification, or equivalent experience. Strong stakeholder management or business facing experience where you have acted as the primary POC, preferably in a Digital more »

Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive … enhance the customer experience. Technical Expertise - Maintain a deep understanding of our products, services, and technical infrastructure to effectively support and troubleshoot customer issues. Workload Management - Efficiently manage workloads and workflows in both ServiceNow and Jira to ensure timely resolution of customer inquiries and issues. Performance Management more »