skills: Demonstrated experience as a 3rd Line Support Engineer or in a similar role, preferably within an MSP or the educational sector. Proficiency with Microsoft 365, Azure, and Mobile Device Management, including Intune. Extensive experience in the installation, configuration, and maintenance of Windows Server 2016 and later, including Active more »
a broad range of technologies. To fix technical issues that come from the first line, they may work on the following areas, among others: Microsoft 365, Microsoft Azure AD, MicrosoftIntune, Network Issues, SharePoint Online, Virtual Machines, Remote Desktop, Windows Server, Internet Connectivity. Key Responsibilities … Relevant IT or Computer Science qualification preferred. Key Skills & Experience: • A high degree of understanding of the trends in IT and knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, and M365 • Windows Server 2016/2019 operating systems along with the Microsoft office suite. • Excellent more »
with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of ITIL support framework Personal Professional telephone manner Customer focused approach Analytical more »
Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
their business operations, maintaining high-quality IT support services and fostering trust and reliability. You will handle queries and problems across technologies such as Microsoft 365, Microsoft Azure AD, MicrosoftIntune, network issues, SharePoint Online, virtual machines, remote desktop, Windows Server, and internet connectivity. Key … Science qualification preferred Driving Licence Customer service: 1 year (preferred) Technical support: 3 years (required) Key Skills & Experience: Understanding of IT trends and the Microsoft stack, including Azure AD, Azure, SharePoint Online, and M365 Experience with Windows Server 2016/2019 operating systems and the Microsoft Office suite more »
to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and more »
