1 to 4 of 4 Permanent Performance Management Jobs in the North East

and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role … notice. There is some evening and weekend work but these shifts are shared out amongst all team members. Main Responsibilities include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a … wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer enquiries Owning complex and escalated queries and calls where a customer needs senior involvement Leading by example by actively partaking in call activity and remediation Monitoring and managing schedules and more »

To apply for this role you must follow this link:-https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1911810 The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible tomaintainan aggregate portfolio view of demand andcapacityfor IT changes delivered by CDIO, drive effective delivery … standards,controlsand performance monitoring of the IT portfolio. A target state maturity roadmap for CDIO Portfolio was defined as part of the CDIO Target Operating Model (TOM). The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March … developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation. Job description The Service Portfolio Manager role will have accountable ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the more »

BAU) service levels. Role Overview: Responsibilities: Manage teams to deliver telecoms roadmaps, meeting project deadlines and maintaining business-as-usual (BAU) service levels. Oversee performance management of suppliers providing telecoms and mobile support services. Develop, test, and maintain corporate and operational communications networks, including configuration, documentation, and reporting. … Ensure comprehensive documentation of the telecoms infrastructure and robust business continuity plans. Handle contract and service level management for third-party SaaS providers. Manage a budget of approximately £6 million. Lead a team of 30+ direct reports. Collaborate with Executive and Senior leaders within the organisation and key vendors. … Skills and Competencies: People Management: Exhibit excellent leadership skills, motivating and developing high-performing teams. Stakeholder Management: Effectively manage suppliers, meeting performance indicators and targets. Leverage suppliers to inform telecoms technology roadmaps. Technical Strategy and Planning: Possess strong technical expertise in telecommunications systems and networks, including control more »

in relation to highly sensitive quality, patient safety and patient experience issues, evaluating information provided in relation to risk identification, providing reassurance where appropriate, management and escalating as appropriate Deputise for Director of Nursing and/or their Deputy. This post is largely autonomous and as such the post … maximise their contribution to matrix working in partnership with the organisational leaders. Contribute to the development and implementation of local systems to demonstrate robust performance information in order that reporting, and accountability arrangements are suitable and in place across the ICB. The postholder will ensure that there are effective … in relation to highly sensitive quality, patient safety, and patient experience issues, evaluating information provided in relation to risk identification, providing reassurance where appropriate, management and escalating as appropriate. To lead, develop and manage quality assurance and improvement in Commissioned services to enable the ICB to discharge its statutory more »