Permanent Performance Management Jobs in the North East

1 to 3 of 3 Permanent Performance Management Jobs in the North East

Service Portfolio Manager

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
HMRC
To apply for this role you must follow this link:-https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1911810 The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible tomaintainan aggregate portfolio view of demand andcapacityfor IT changes delivered by CDIO, drive effective delivery … standards,controlsand performance monitoring of the IT portfolio. A target state maturity roadmap for CDIO Portfolio was defined as part of the CDIO Target Operating Model (TOM). The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March … developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation. Job description The Service Portfolio Manager role will have accountable ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the more »
Employment Type: Permanent
Salary: £70,000
Posted:

Customer Service Team Leader

Newcastle Upon Tyne, England, United Kingdom
NDA
and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role … notice. There is some evening and weekend work but these shifts are shared out amongst all team members. Main Responsibilities include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a … wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer enquiries Owning complex and escalated queries and calls where a customer needs senior involvement Leading by example by actively partaking in call activity and remediation Monitoring and managing schedules and more »
Posted:

Head of Quality Governance and Assurance x2

Sunderland, United Kingdom
North East & North Cumbria ICB
in relation to highly sensitive quality, patient safety and patient experience issues, evaluating information provided in relation to risk identification, providing reassurance where appropriate, management and escalating as appropriate Deputise for Director of Nursing and/or their Deputy. This post is largely autonomous and as such the post … maximise their contribution to matrix working in partnership with the organisational leaders. Contribute to the development and implementation of local systems to demonstrate robust performance information in order that reporting, and accountability arrangements are suitable and in place across the ICB. The postholder will ensure that there are effective … in relation to highly sensitive quality, patient safety, and patient experience issues, evaluating information provided in relation to risk identification, providing reassurance where appropriate, management and escalating as appropriate. To lead, develop and manage quality assurance and improvement in Commissioned services to enable the ICB to discharge its statutory more »
Employment Type: Permanent
Salary: £58972.00 - £68525.00 a year
Posted:
Performance Management
the North East
25th Percentile
£55,188
Median
£57,965
75th Percentile
£72,500
90th Percentile
£81,480