Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Senitor Associates Limited
of the role is to ensure that we deliver exceptional customer support at all times whilst ensuring fault resolution in line with our clients SLA obligations. This is an office based role in there Newcastle office. Roles & Responsibilities : fault finding and troubleshooting skills Excellent communication skills Detail focused and able more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Circle Group
on experience. To apply send your CV to Faye.Landells @ circlerecruitment . com Keywords: IT Service Desk Manager/IT Helpdesk Manager/ITIL/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you more »
acting as an escalation point for the wider team. You will provide all customers with a high standard of service within the defined contract SLA agreements and agreed process guidelines. Responsibilities: Fault diagnosis and resolution, providing remote support when required. Meeting servicelevel agreements and deadlines. Lead/support in more »
Washington, Tyne and Wear, North East, United Kingdom
Evri
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »
with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with servicelevelagreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »
ensuring notes are updated on our internal system. * Co-Ordinating and responding to all Client quotes, queries and instructions in line with the relevant SLA * Handling all complaints, identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner * Co-ordinating the booking of and client notification … Service skills, with good communicator with excellent administration skills * Effective and efficient time management of self and duties and able to deliver against Client SLA’s * Demonstrates an “investigative” and “can do” approach and attitude to all tasks. * Ability to work under pressure to meet deadlines, goo organisation skills, and more »
Gateshead, Tyne and Wear, North East, United Kingdom
Northern Gas & Power
What is the job about? In addition to general support tasks, you will be expected to deliver a wide range of bespoke services within SLA, deal with suppliers effectively and in line with customer expectations, manage your workload to ensure deadlines are met across multiple accounts while building and maintaining more »
City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
work schedules and monitor all operational support service activities in the hospital. Ensure standards of service remain consistently high and are compliant with the SLA with the Trust Maintain and develop a positive working culture and environment through sound leadership, effective communication and delegation, to ensure a continued Engaged workforce. more »