1 to 25 of 53 Permanent SLA Jobs in the North West

accurately into a service contract and ensure all contractual documentation is collated, approved and distributed accordingly. Monitor the Team email account to ensure internal SLA's are met and all requests are answered efficiently and effectively. Maintain accurate data in the sales CRM and Finance platform. General administration and general more »

Job title: Administrator Location: Manchester (On-Site) Contract length: 6 months initial contract Working hours: Monday - Friday; 08:30-16:30 Pay rate: £14.59 per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an more »

the role. You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations Since 1987, Mitie's more »

would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

Helpdesk Advisor The Role: As a Helpdesk Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of more »

Train the Trainer events to Product Launches Perform all aspects of the role to the standards set out within yearly objectives and KPI/SLA agreements between Iveco & MSX About you We are looking for a Technical Trainer with an embedded passion for the Truck industry. With practical vocational skills more »

Scheduling Advisor The Role: As a Scheduling Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of more »

Join our growing dynamic Peak Networks IT Helpdesk team, dedicated to delivering exceptional service and support to our expanding customer base. As an IT Managed Service Provider, Peak offer a fantastic environment to grow and learn about various technologies. This more »

and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

Basic configuration & troubleshooting of Apple machines/mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines. Benefits : You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced more »

customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow Administrator. Knowledge of LDAP more »

SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »

IT Support Engineer, First Line, Windows & Microsoft, Active Directory, O365, Telephone & Email, Troubleshooting. Law firm or Legal Services experience is highly desirable. ****The role is Manchester based but will require travel to other parts of the UK occasionally**** A Manchester more »

and develop high levels of customer service to support the organisation’s operational teams. Requesting, removing, and aligning information in line with within agreed SLA’s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

and solutions we offer · Service Levels · Working with the Supplier and Materials Group to ensure tools and inventory are in place to achieve company SLA’s, including time to quote and time to fulfill customers’ orders Deliverables: · P&L of the assigned Product Families · Product Engagement Score (PES) of the more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for … or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management more »

SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

helping them successfully meet targets. The Role: * Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs * Ongoing development planning to drive performance through effective communication and documentation * Plan for the week/month ahead based on current issues and more »

the MIS mailbox and raising work items in JIRA where appropriate. Understanding and identifying priority and urgency of work items. Tracking work items against SLA’s. Communicating with the wider Business on the progress of their requests. Highlighting recurring work items which could be automated. Ensuring management are informed of more »

Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Test and diagnose power quality issues Understand and interpret technical drawings/instructions/processes & O&M's more »