articles, and activities. Efficiently handle the 1st, 2nd, and 3rd Line queue, prioritizing cases according to their urgency and SLA. Resolve cases remotely (via Connectwise Manage, email, phone) or onsite at customer locations as needed, adhering to target resolution times. Requirements: 18-24 months of experience in a busy and more »
Newton-Le-Willows, Merseyside, North West, United Kingdom Hybrid / WFH Options
ecruit
the United Kingdom. Desirable : Knowledge of Mac OS. Knowledge of Acronis Cloud Backup. Cisco Switching experience. Microsoft MSP Certification in Microsoft 365. Experience with ConnectWise Manage and RMM. Synology storage solutions. Telecoms/Hosted VOIP Systems. If you're interested in this role and think you'd be a good more »
for external and internal customers across a wide variety of technologies and environments. Supporting calls and incidents using a ticket based business management platform (Connectwise) and acting as an escalation point for the wider team. You will provide all customers with a high standard of service within the defined contract more »
