1 to 25 of 32 Permanent Customer Engagement Jobs in the North of England

works across the Region, ensuring all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service. You willbe required to drive as part of yourrole and you will need to have a full clean driving licence to be considered … budget, in line with agreed approvals and escalation processes. Ensure cyclical and reactive maintenance work plans are integrated in the regions overall programme, ensuring customer disruption can be minimised. Manage any changes and the impact of unplanned and emergency works on plans, ensuring risks and dependencies are understood, managed … and communicated to all relevant stakeholders. Manage local customer engagement and communication activities, as required, working closely with colleagues and contractors to identify and address service delivery requests and concerns, providing feedback in a timely and customer focused manner. To be successful Recognised academic qualification in a more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience … Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

you'll own the show – from crafting content to strategising campaigns and staying ahead of industry trends Your mission? Enhance brand awareness and drive customer engagement across all platforms You'll also build communities, connect with influencers, and ensure the messaging is consistent across all platforms. Plus, you … ll dive into performance data, uncover insights, and propose strategies for even greater user engagement Responsibilities: Take ownership of all social media activities, including content creation, campaigns, and staying updated with industry trends. Strategise and execute plans to enhance brand awareness and foster customer engagement across social more »

the business that interfaces with all departments along with both vendors and customers. “a great place to work, a great place to be a customer” The Role: This dynamic team includes individuals with a variety of experiences both in Vendor engagement and across the industry. They have a … to grow and hit vendor targets Work with Marketing and Vendor on maximising effective campaigns Work with Sales on driving up sales performance Drive customer engagement through Events/Webinars etc. Maximise opportunity for growth by understanding vendor product portfolio and driving new gross margin opportunities identifying potential … demonstrations Deliver Proof of Concepts (POC) Provide first-line technical support for software evaluations and/or pilot projects Support at external and internal customer facing events for all Chess Group Companies. Create internal software requests and POC implementation plans and monitor the approval process Monitor accurate and correct more »

to plan and facilitate workshops. Successful end to end management of changes. To be considered for this role, you need to be focused on customer engagement and end user experience and have the ability to build and develop excellent relationships with customers and service providers. This is an more »

you'll own the show – from crafting content to strategising campaigns and staying ahead of industry trends Your mission? Enhance brand awareness and drive customer engagement across all platforms You'll also build communities, connect with influencers, and ensure the messaging is consistent across all platforms. Plus, you … ll dive into performance data, uncover insights, and propose strategies for even greater user engagement Responsibilities: Take ownership of all social media activities, including content creation, campaigns, and staying updated with industry trends. Strategise and execute plans to enhance brand awareness and foster customer engagement across social more »

Data governance and Data quality practices throughout the organisation. What you'll need: * Good understanding of SQL and ideally SSIS. * Strong stakeholder management/customer engagement skillset. * Master Data Management knowledge and ideally experience with Semarchy or Informatica . more »

is offered with this role I am working with a leading software company who are currently experiencing rapid growth and a variety of exciting customer engagements across a variety of sectors, to support this they require a Technical Risk and Compliance Manager with experience in SaaS software. The role … testing, review output from security testing, and schedule remediation of any detected vulnerabilities. Liaise with external vendors to manage security and regulatory requirements. Sales & Customer Success Collaboration: Create and catalogue the responses made in Requests for Information or Requests for Proposal around the software security to ensure they provide … based on their evolving security posture. Respond to all aspects of security and compliance requests from current and prospective customers, including, input into the customer contracting process to ensure that they can meet the security requirements stipulated in agreements. Continuous Improvement: Demonstrate a continued improvement to their overall security more »

towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication … channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services more »

further analytical projects reared during the course of project delivery. Projects you’ll drive: Development of a ML model to predict the likelihood of customer engagement following a specific operational action for a financial services business. Development and deployment of an LLM solution to recommend the appropriate course … We believe in being honest throughout the organisation and expect the same in return. We commit to high levels of transparency from our first engagement, right through to the last and is driven from the CEO. Team Player: Whilst individual success is important, we do not believe in prioritising more »

who are seeking an experienced and passionate marketing specialist to join the team. The Digital Marketing Manager plays a vital role in the Marketing & Customer Engagement department. Responsibilities include contributing to brand maintenance through marketing campaigns, conducting market research, strategizing with marketing professionals, and creating content to enhance … database marketing, email, social media, and display advertising campaigns. ▶️Create and design content for conferences and events. ▶️Establish a framework for tracking and monitoring customer, competitive, and market landscape for ongoing campaigns. ▶️Formulate strategies to build lasting digital connections ▶️Generate content with support from key stakeholders. ▶️Launch optimized online more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop … showcasing technical expertise and knowledge of the technology Continue to develop product and technology knowledge in order the deliver the best solutions for the customer Liaise directly with customers to gather/refine requirements Management of solutions through the application lifecycle Qualifications Essential: Demonstrated project experience developing solutions using more »

products for the home. This role will be responsible for developing and implementing comprehensive marketing strategies to drive sales, enhance brand awareness, and improve customer engagement across stores, the website, Amazon, eBay and B2B customers. With a salary of circa £40,000 DOE, this is a brilliant opportunity … marketing, and online advertising. Collaborate with the store management team to drive foot traffic and sales through effective in-store promotions and events. Analyse customer data and market trends to identify opportunities for growth and optimisation. Manage marketing budgets effectively, ensuring maximum ROI for all marketing activities. About you more »

products for the home. This role will be responsible for developing and implementing comprehensive marketing strategies to drive sales, enhance brand awareness, and improve customer engagement across stores, the website, Amazon, eBay and B2B customers. With a salary of circa £40,000 DOE, this is a brilliant opportunity … marketing, and online advertising. Collaborate with the store management team to drive foot traffic and sales through effective in-store promotions and events. Analyse customer data and market trends to identify opportunities for growth and optimisation. Manage marketing budgets effectively, ensuring maximum ROI for all marketing activities. About you more »

realm. Job Overview: As the Marketing Director, you will be responsible for developing and executing comprehensive digital marketing strategies to enhance brand visibility, drive customer engagement, and increase online sales. You will lead a team of digital marketing professionals and collaborate closely with cross-functional teams to leverage … drive traffic and maximize lead generation and sales. Social Media Management: Lead the development and execution of social media strategies to increase brand awareness, engagement, and customer loyalty across key social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube. Content Marketing: Develop and oversee content marketing initiatives … blog posts, articles, videos, infographics, and interactive media to attract and engage target audiences. Email Marketing: Manage email marketing campaigns to nurture leads, drive customer retention, and promote product launches, special promotions, and events, leveraging segmentation, personalization, and automation to optimize performance. Paid Advertising: Plan and execute paid digital more »

potential clients. Your primary focus will be on lead generation, qualification, and collaboration with both the sales and marketing teams to ensure a seamless customer journey. Responsibilities: Lead Generation: Conduct thorough research to identify potential clients and generate high-quality leads for the sales team. Utilise various prospecting methods … ensure a smooth handoff of qualified leads for further engagement. Database Management: Maintain accurate and up-to-date records of all prospecting activities and customer interactions in the CRM system. Regularly clean and update the prospect database to ensure data integrity and improve targeting for future outreach. Communication and … Requirements: 1+ years of experience in sales, business development, or a related field High energy and a results-driven mindset Ability to deliver proactive customer engagement and support Detail-oriented with the ability to spot opportunities and follow through Excellent written and verbal communication and interpersonal skills Strong more »

components to enhance our products. Software Development: Develop and test embedded software and user interfaces. Data Collection: Perform performance characterization and collect critical data. Customer Engagement: Conduct industry trials, product demos, and provide on-site customer training and troubleshooting. Compliance and Safety: Ensure all work meets engineering … Engineering Experience: Minimum of 1 year as an Electronic Engineer Minimum of 1 year in automation Desirable: Experience in the vacuum engineering industry and customer-facing roles Skills and Aptitudes: High proficiency in IT systems Innovative design thinking Attention to detail and strong problem-solving skills Solution-driven mindset more »

products for the home. This role will be responsible for developing and implementing comprehensive marketing strategies to drive sales, enhance brand awareness, and improve customer engagement across stores, the website, Amazon, eBay and B2B customers. With a salary of circa £40,000 DOE, this is a brilliant opportunity … marketing, and online advertising. Collaborate with the store management team to drive foot traffic and sales through effective in-store promotions and events. Analyse customer data and market trends to identify opportunities for growth and optimisation. Manage marketing budgets effectively, ensuring maximum ROI for all marketing activities. About you more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement more »

to support, guide and help at every stage. As you gain experience and knowledge, we will help you grow your certifications and experience delivering customer solutions. You will be working with some of the best people in the industry who are there to help and support you on your … We want our Lead Salesforce Consultants to be ‘hands-on’ when necessary and be able to provide overall leadership when required, comfortable leading on customer engagements, acting as the main interface between the customer and team as well as the ability to deliver excellent communication within the team more »

the evolution of our AI-driven solutions. Responsibilities: Utilize AI and machine learning techniques to enhance and optimize internal and external-facing applications, leveraging customer and client data for personalized experiences. Implement AI-driven chatbots and virtual assistants to facilitate customer interactions and streamline communication processes. Develop predictive … analytics models to forecast customer behavior and optimize collections strategies. Integrate natural language processing (NLP) capabilities to enhance search functionality and automate content generation. Implement AI-powered decision engines to suggest relevant products or services to customers. Lead the exploration and implementation of AI technologies to drive innovation and … to interpret and communicate AI insights effectively to both technical and non-technical stakeholders. Experience with: Developing AI-powered chatbots and virtual assistants for customer engagement. Utilizing AI for sentiment analysis and customer behavior prediction. Previous experience applying AI solutions in the collections or financial services industry is more »

campaign management skills. The ability to work well under pressure to meet deadlines. Skills in data analysis and interpreting statistics. Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and existing customers. An eye for detail and the ability … keyword bids, budget caps and other analytical metrics. Analyse competitor activity. Recommend improvements to increase performance. Set targets to increase brand awareness and increase customer engagement. Educate other staff on the use of social media and promote its use Encourage collaboration across teams and departments. Opportunity to manage our more »

Systems. Exceptional communications skills with the ability to convey and present at all levels within a large organisation. A proven track record of successful customer engagement. Extensive knowledge across a broad range of business and industry sectors. What we offer: Our package is made up of basic salary plus more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … AWS Partnership available. You will be working for the AWS Practice which consists of some of the best Architects, DevOps Engineers and Consultants. The customer engagements are varied and the exposure to cutting-edge technologies is always present. You will work in a mixture of teams to deliver solutions more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … AWS Partnership available. You will be working for the AWS Practice which consists of some of the best Architects, DevOps Engineers and Consultants. The customer engagements are varied and the exposure to cutting-edge technologies is always present. You will work in a mixture of teams to deliver solutions more »