1 to 4 of 4 Permanent Genesys Jobs in the North of England

Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and Real Time operational needs. You'll be: Optimising WFM … system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/coaching etc) and absences (Holidays/Flex etc) to maintain consistent service level delivery across the day at the … of calls and work in progress Are competent in Scheduling management - end-to-end life cycle expertise Are an expert in Cisco | Verint | Nice | Genesys or similar workforce management Can show excellent analytical and statistical skills and experience more »

of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to … learned Automotive and/or insurance experience is beneficial but not essential Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »

of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »

of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »