1 to 1 of 1 Permanent Configuration Management Jobs in Northamptonshire

liaison between 1stand 2ndline support, responds to Service Desk calls that cannot be resolved by the 1stLine team. Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance of ICT equipment. Asset tagging and recording as required. Check user requirements which may require configuration … that there is a 2nd line on-call service available to the Group. Contributing to the Service Desk knowledge base. Contributing to the Groups Configuration Management Database (CMDB) in conjunction with the Service Delivery Analysts. Contributing to the Groups asset management database in conjunction with the Hardware … provide feedback to end users on the progress of their incident on a regular basis through the lifecycle of the call. Manage the installation, configuration, and maintenance of the Groups Multi-functional device (MFD) estate in conjunction with the Groups MFD supplier. Ensure collaboration between 1st and 2nd line more »