2nd Line Support Analyst
Northwich, Cheshire, North West, United Kingdom
The Bridge (IT Recruitment) Limited
ticket queues to identify trends and escalate to Major Incident or Problem where appropriate • Knowledge sharing and participation in meetings to ensure an excellent customer experience • Provide advice and guidance to customers and liaise with 3rd parties on support issues where appropriate • Ensure that users are kept informed … to assist with the smooth running of the IT Department and to ensure a high level of support for users. • Service operations SLAs/customer expectations are met (e.g. incident response and resolution, service request fulfilment – particularly on user start/account creation and delivery of IT devices) • Ensuring … that internal processes are followed correctly and consistently • Timely monitoring and processing of incident and service request tickets • Providing customer/team updates with clear and concise information Knowledge and Skills • Excellent knowledge of Digital Workplace technologies and support activities – Windows, Office 365, Active Directory user and group administration more »
Employment Type: Permanent
Salary: £35,000
Posted: