Service Desk Manager
- Hiring Organisation
- Microlise
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
fully documented, consistently audited, and continuously improved. Deliver clear communication and training to ensure alignment and adoption of end-to-end support and swarm management processes. Coordinate effectively with internal and external stakeholders, including resolver groups, customers, and cross-functional teams. Conduct and share insights from service and operational … tools, templates, documentation, and reports. Ensure effective working practices are in place to support accurate and timely swarming activities. Maintain up-to-date swarm management documentation. Provide education, coaching, and guidance to promote adherence to processes and drive ongoing improvements. Develop strong, ongoing knowledge of the Microlise product suite. ...