Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Experis IT
and 19:00 Documentation writing and cultivating an accurate knowledge base ITIL awareness and/or an ITIL Certification Technical Skills Required: ServiceNow or similar Helpdesk/Service Desk Software experience - Heat, Remedy or TopDesk etc Experience working with MS Office 365, Active Directory Active Directory, Group Policy, Azure Active more »
disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of work - 5 days per week Monday - Friday between the hours of 6am – 7pm Weekends will be based on a 1 in more »
Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with our customers security, compliance, and policies, using standard tools, e.g. CyberArk, ServiceNow Potential on-call support (24x7x365) for OPSMVS, CAView and iDash issues. What you will bring: Graduate or Equivalent education in a computing relevant subject At more »
