technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations whilst working to internal SLA's Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and more »
functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where more »
functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's Key Skills and Experience: Required At least 2 year experience with Veeam Backup & Replication At least 2 years experience with Server Virtualisation (Hyper-V more »
Oxford, Oxfordshire, South East Hybrid / WFH Options
Capita
a SMART Hands working process '€¢Self-Management with Good Organisational Skills. '€¢Ability to follow remote advanced technical instruction '€¢Able to work to KPIs and SLA's About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation more »
Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build more »
ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of more »
support and customer service. Experience working within hardware or software engineering Experience in scheduling teams for international travel. Proficiency in Quality Management Systems and SLA/KPI development. Strong communication skills.If you are interested in discussing this position further or similar roles don't hesitate to get in touch with more »
function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »
banbury, south east england, United Kingdom Hybrid / WFH Options
Propel
customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Servicemore »