Regional Service Manager
Kidlington, Oxfordshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Manpower
driving performance and hitting KPIs Oversee customer escalations and ensure cases are resolved swiftly and effectively Lead the implementation of the SalesForce CRM system, ensuring team readiness for Spring 2025 Conduct appraisals, manage training, and continuously improve team efficiency Regular site visits to customers, ensuring top-level … maintain high standards of operational excellence Requirements Proven experience managing technical teams Strong understanding of service delivery KPIs and customer satisfaction metrics Knowledge of CRM systems, ideally SalesForce Willingness to travel across the region, including some international travel Experience in customer escalations and team performance management What more »
Employment Type: Permanent, Work From Home
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