1 to 1 of 1 Permanent Data Analysis Jobs in Peterborough

Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from ManageEngine, helping … insights into trends and performance. Your work will directly impact our ability to manage customer expectations and optimise resource allocation. Key Responsibilities: Review and Analysis : Examine ticket data to identify high-impact issues and prioritize work accordingly. Management : Analyse workload by team, category, age, etc., to optimise task … allocation and resource utilization. Expectation Management: Use data to predict and communicate likely resolution times to customers. Analysis: Monitor and report on trends in ticket volumes, types, and resolving areas to identify improvement opportunities. Prioritization: Provide data-driven insights to guide decisions on where to allocate resources more »