IT Support, Field Technician, 1st & 2nd Line, MS/Windows, O365, Helpdesk Ticketing, Mobile Devices, CompTIA A+ certified. ****MUST be able to drive and own your own vehicle**** A charity group in Portsmouth are looking for an IT Support/Field Engineer to be the first point of contact across … from the groups offices in Portsmouth as well as travel out to other sites. IT Support, Field Technician, 1st & 2nd Line, MS/Windows, O365, Helpdesk Ticketing, Mobile Devices, CompTIA A+ certified. more »
3rd line and 3rd Assisting in projects as required Resolving and assisting with general IT Support tickets Specialist Duties: Providing end-user support for M365 applications, systems and services that the 1st line team are unable to resolve Providing assistance to the Cloud Services Manager with the further development of … existing M365 services Providing assistance to the Cloud Services Manager with the design, implementation, documentation and rollout of new M365 related projects Liaising with internal business departments to review existing processes, and introduce automation to the business process where appropriate. Working with the Cyber Security Specialist in monitoring alerts and … incidents in M365 services (Microsoft Defender XDR) Create and updating existing documentation on new and existing M365 services. Creating internal technical documentation, and public guides for general staff. To be successful in this role, below is what we would need from you: Excellent experience of working in a support environment more »
Requirements: - Worked in an MSP previously with 3+ years of experience desirable. - Proven experience in a senior tech lead role. - Proficient with the full M365 admin stack. - Proficient with M365 Intune/Autopilot. - Competent in performing migrations into M365, including email and data workloads. - Experience setting up and managing DNS more »
team this company prides itself on its team ethos and benefits from a number of experts within the field. Technical Know-How of VoiP O365 Ticketing Support Cloud Windows Server Active Directory Networking Your communications skills, both written and verbal, must also be exemplary. You will be working in a more »
