1 to 2 of 2 Permanent Continuous Improvement Jobs in Rugby

Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer journey and contributing … smooth collaboration and alignment across different teams. Act as a point of escalation for critical issues, ensuring timely resolution and effective communication to stakeholders. Continuous Improvement Identify opportunities for process improvements in product support, leveraging automation, tools, and best practices to enhance efficiency and effectiveness. Collaborate with … with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mind-set with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data-driven approach to decision making and performance measurement. Ability to thrive more »

through all practices. MAIN PURPOSE OF JOB: To maintain and increase quality across the aligned departments coupled with efficient and structured processes to drive continuous improvement. Establish accountability within the leadership team to ensure co-workers adhere to our standard operating procedures. Create a cohesive, self-sufficient team that … the required timescales, quality and cost. Responsible for creating operational reports, analysis with the use of created data, observations and recommendations to ensure that continuous improvement initiatives are encouraged and delivered. Build, maintain and review planning tools to drive productivity within all relative departments. Develop and drive … relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line with internal SLA’s and KPI’s Ensuring more »