Helpdesk Team Leader
- Hiring Organisation
- Reed
- Location
- Runcorn, Cheshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £32,000 per annum
escalation point for complex queries. This role is instrumental in maintaining high standards, mentoring staff, and fostering a culture of continuous improvement. Job Details & Benefits Job Type: Full-time, Permanent Salary: £30,000 - £32,000 DOE Hours: Monday to Friday 08:30 - 17:00 Holiday: 28 Days inclusive … across all customer interactions Liaise with other departments to resolve issues and streamline workflows Conduct regular team meetings, performance reviews, and training sessions Drive continuous improvement initiatives and contribute to strategic planning Log and analyse customer feedback, complaints, and compliments to enhance service delivery Role Requirements Proven ...