1 to 2 of 2 Permanent 3rd Line Support Engineer Jobs in Scotland

We are seeking a highly skilled 3rd Line IT Support Engineer with excellent troubleshooting skills and great attention to detail to join our IT support team. Experience of managing both Windows and Linux environments is essential. As a 3rd Line IT Support Engineer, you will be responsible for providing advanced technical support to both our customer base and internal staff, ensuring the smooth operation of all IT infrastructure. This role requires in-depth knowledge of IT systems, strong problem-solving skills, and … the ability to work both independently and collaboratively. Key Responsibilities: Technical Support: Responding to client Support Requests through our ITSM Tools or by Telephone Provide expert-level support to resolve complex IT issues escalated from 1st and 2nd line support more »

Job Title – Senior IT Engineer/3rd Line Hours – 37.5 Hours per week Location – Dumfries Salary – up to £30k DOE We’re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly … local business! The main priority for any member of the team is to ensure clients are kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support … unable to fulfil. Your role: Work on and resolve escalated helpdesk tickets Provide the client with advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard more »