1 to 19 of 19 Permanent Customer Experience Jobs in Scotland

closely with our customers, partners, sales, service, and engineering teams to guide initiatives and features from ideas to releases. This will include understanding key customer journeys and processes, identifying gaps and pain points, which in return well help you propose solutions that will deliver real business value. A key … scope that will be utilised by all impacted teams. Work closely with senior business stakeholders to define E2E scope and produce the Product, Proposition, Customer Experience & Enterprise requirements (in the form of epics) Proactively manage the portfolio backlog (or value stream backlog that you oversee) to ensure alignment … on prioritises with the Portfolio Technical Product Owner & Portfolio Management Team Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision) Build a strong working more »

exciting opportunity for a Business Development Manager to join our Growth team. Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company! Role Details Key responsibilities Grow awareness of Inisoft by developing and … executing effective lead-generation strategies to secure new leads. Build strong relationships to identify and develop new opportunities. Nurture the sales pipeline, understanding our customer needs and helping them solve their key challenges. Develop unique value propositions for our targeted industries. Influence decisions and sales progress through networking, compelling more »

opened! Parks Motor Group is looking for a Car Park Host and Valet to join our Toyota team based in Aberdeen. If you have experience in a similar position, customer service or logistics, we want to hear from you! Role info: Car Park Host and Valet Aberdeen Competitive … owned business, which takes great pride in being Scotland's leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service. Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of … on arrival at the Centre, helping them with any queries they might have. Immaculately presented in business attire, with a passion for delivering great customer service, you will present the best image for Parks, Aberdeen. You will have a proven track record in the delivery of great customer more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and ensuring they meet required … and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. … Performing trend analysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work more »

responsible for developing and executing the overall e-commerce strategy, overseeing the day-to-day operations of our online storefront, and ensuring a seamless customer experience. This senior leadership role requires a blend of strategic thinking, technical expertise, and strong leadership skills to drive online sales, enhance customer engagement, and expand our market presence. Key Tasks and Responsibilities: Develop and implement a comprehensive e-commerce strategy to achieve revenue targets, enhance customer experience, and expand market reach. Collaborate with the marketing team to create and execute digital marketing campaigns, including SEO/SEM, email marketing … delivery processes. Stay abreast of industry trends, emerging technologies, and competitive landscape to identify opportunities for innovation and growth. Help implement best practices for customer service and support to enhance the online shopping experience and drive customer loyalty. Head of eCommerce - Qualifications/skills required to perform more »

Marketplace Administrator Reports to: Marketplace Manager Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview As a Marketplace Administrator, you will join a team where your role is vital to the success of the global marketplace channels. You will be … across our marketplace channels. This an exciting opportunity to kick start a career within an innovative ecommerce team or to further enhance your existing experience in a successful well-known brand. This role is ideal for someone who has a strong knowledge of web and retail is keen to … to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days more »

expert to lead them digitally on this exciting journey. In the position of E-commerce Manager, you will be primarily responsible for the online customer experience and sales of the platform. Day to day, your responsibilities will include: Manage all online activities related to sales, conversion, A/… B testing, and reporting. Develop and enhance digital platforms to deliver a best-in-class customer experience. Implement eCommerce strategies to improve website performance. Create and own the trading calendar for the UK website, App, and Marketplaces to align with seasonal marketing plans. Collaborate with the Head of eCommerce … as recommendation zones and category sorting rules. To be considered for the position of Ecommerce Manager - you will offer a minimum of 3 years experience in a similar role, within D2C retail. Apply today to be considered and find out more. BBBH29997 ** NOTE - All emails from will be sent more »

Europe? You will join an agile and dynamic team, working on apps with over 1 million downloads. You will make a tangible difference to customer experience, whilst being exposed to exciting tech. Ideally, you will have experience in either Java or Kotlin, RESTful APIs, unit testing and more »

for a Channel Sales Manager to join our Client Services team . Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and passionate individual to join our well established and successful software company! Role Details Key responsibilities Develop and execute a channel partner strategy more »

a compelling vision for your portfolio of features.Work closely with Product Marketing, Pricing and Packaging and Sales to define Go To Market strategyPartner with Customer Excellence and Sales to understand customer needs and drive strategy to addressDefine the roadmap, break down the work into a well-prioritized plan … partner with engineering to execute.Work closely with design to create compelling high quality customer experiences.Analyze market and trends to inform new recommendations.Manage a team of Product Managers, ensuring they have clear goals and responsibilities. Provide guidance to help them excel, and constructive feedback where necessary. Build a work environment … that draws people to the team.Support other duties as needed.You Have:15+ years experience as a product manager for a software product, B2B or B2C cloud experience preferred.15+ years experience as a people manager.Experience in related product segments - Enterprise Administration, Developer or Partner Ecosystems.Experience working with UX more »

Excellent on Trust Pilot with over 4000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do. We are looking for an experien... more »

Engineer, Programmer, Software Developer, Foodservice Technology) Our client is a pioneering force in the foodservice industry, committed to leveraging cutting-edge technology to revolutionise customer experiences and streamline operations. They specialise in delivering innovative solutions to restaurants, hospitality chains, and foodservice providers, shaping the future of the industry. They more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities. Assist the project manager in developing project plans … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities.Assist the project manager in developing project plans and … communicate project status updates in a clear and concise manner.Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers.Liaise with both internal and external project stakeholders on an ongoing basis.Support subcontractor operations daily through coordination and scheduling. Take ownership more »

Dumfries. You might have previously worked in a similar role, as an automotive sales executive or retail executive, demonstrating your ability to deliver great customer experiences. If you get a buzz from personal interaction, listening and helping customers, we want to hear from you! Role info: Sales Consultant Dumfries … owned business, which takes great pride in being Scotland's leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service. Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of … brands across 67 franchised outlets throughout Scotland and England. The Sales Consultant role: As a Sales Consultant, you will be highly skilled at discovering customer needs and matching those with the right product. You'll be ready to apply your in-depth product knowledge to build the closest possible more »

UK’s Financial Services sector, our multi-disciplined team of experienced professionals help organisations streamline operations, deliver best-in-class technology solutions and improve customer experiences. Many of the UK’s leading Banks, Building Societies and Pension Providers trust Stellar Omada to provide additional support to existing teams. Intimate … skills, cultural fit, and alignment with company values. Build and maintain a strong talent pipeline for current and future hiring needs. Ideal Attributes: Proven Experience: Demonstrated success as a Technology Recruiter with a strong track record of hiring for technical roles. Sales Expertise: Proven track record of surpassing sales more »

decisions to suspend services on a case-by-case basis. Rapidly detect fraud, minimize losses, and enhance detection capabilities, all while ensuring a positive customer experience. Key Responsibilities of the Fraud Advisor include: · Be the first line of defense against fraud. · Influence and change processes to combat emerging fraud … fraud victims and stakeholders. · Update fraud avoidance systems promptly. · Minimize the impact of fraud detection on legitimate customers. The successful Fraud Advisor will have: · Experience interpreting credit file information. · Understanding of telecoms fraud. · Proficient in reporting tools (Business Objects, Excel, Access). · Familiarity with CIFAS, Experian tools. If you more »

or emails, but does require the candidate to be available to take quick action if required. Business Travel Consultant Duties: Provide support and excellent customer service to clients outside of office hours, ensuring clients receive the same outstanding level of service provided by 'the day office . Book all … Monitoring and actioning the GDS queues on a Saturday and/or Sunday. Assisting with some administration duties Complete handovers to provide a seamless customer experience. Essential Requirements: Business Travel experience is essential Fully proficient on a GDS Ideally Sabre Happy to work weekends and evenings remotely. Please … note only suitable candidates from a business travel background with GDS experience will be considered for this post. more »