/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues more »
workforce plans that ensure IS operations can supply skilled resources to meet current and future demand across the enterprise Manages a comprehensive and integrated ITSM landscape and associated service levels, based on best-practice processes, disciplines, and related toolsets Supports the on-going security, performance, stability, maintenance and monitoring of more »
PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support more »
client regarding incident progress. Ensure tickets are always updated until issues are resolved. Log relevant incident/service request details as per process in ITSM tool. Comply with Quality Health Safety Environment (QHSE) and IT policies. Liaise with clients, IT support groups and 3rd party providers when necessary. Perform IMAC more »
ways to improve on delivery margins. Key Skills: Proven experience as a Service Delivery Manager or in a similar role. Strong understanding of ITservicemanagement frameworks Experience and good knowledge of Aveva PI Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working more »
ways to improve on delivery margins. Key Skills: Proven experience as a Service Delivery Manager or in a similar role. Strong understanding of ITservicemanagement frameworks Experience and good knowledge of Aveva PI Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working more »
Livingston, West Lothian, Scotland, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation more »
Dundee, Angus, Scotland, United Kingdom Hybrid / WFH Options
Reed Technology
automation with a view to improve development processes and optimise software delivery. Containerisation skills are desirable. Use of monitoring platforms e.g. Zabbix. Knowledge of ITSM platforms including ServiceNow. Experience with multi-tenanted and private cloud infrastructure is desirable. Strong experience of both Windows and Linux operating systems are desirable. Benefits more »
Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Penston, Glasgow. Our client, known more »
G33, Baillieston, Glasgow City, City of Glasgow, United Kingdom
KAG Recruitment Consultancy
Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Penston, Glasgow. Our client, known more »
Job Title: CyberArk Engineer Work Arrangement: Hybrid (3 days) Location: Edinburgh, UK Rate Payable to Contractors: £400 - £450 per day Duration of Assignment: 6 months Role Description: The CyberArk Engineer will play a crucial role in enhancing the security infrastructure more »
