1 to 19 of 19 Permanent Incident Management Jobs in Scotland

Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the … performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of … to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and more »

You will work with a team of experienced individuals to provide a range of crisis management consultancy, training, exercises and response services to clients globally. As a consultant, you will manage work to be delivered to individual clients, in accordance with the agreed scope, on time, and within budget. … opportunities with current clients, and develop business with new clients. This position is located in our Aberdeen office full time. Prior experience in Emergency, Incident or Crisis response situations essential, preferably in the Energy sector. Key Tasks and Responsibilities: Responsibilities include: Creating and following up on business opportunities with … clients’ offices or facilities, Developing and delivering training courses, Designing and delivering exercises, Reviewing existing client policy, procedures and plans, Producing Emergency Response Plans, Incident Management Plans, and Crisis Management Plans, Being part of the Restrata Incident Management Team on call rota. Other examples of more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication skills with all levels of staff within the organisation and customer Excellent organization more »

the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication skills with all levels of staff within the organisation and customer Excellent organization more »

within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

to meet and exceed the standards required. General Responsibilities Lead the development of the company’s technical function as an integral part of the management team. Advising the business management on matters related to food safety, legality, and quality across all operations. Developing and continually refine the Food … Safety and Quality Management Systems, aligning them with HACCP principles. Uphold compliance with company and customer standards, as well as regulatory requirements governing food safety, legality, and authenticity. Serve as the primary contact for addressing customer technical inquiries promptly and effectively. Manage and oversee customer, third-party, and industry … TACCP and VACCP teams. Final verifier of specifications, labels, barcode generation and artwork approval to ensure regulatory compliance. Testing, application and development of the incident management and product withdrawal and recall systems. Capable of using root cause analysis to drive robust preventative action plans. Trend microbiological data ensuring more »

to meet and exceed the standards required. General Responsibilities Lead the development of the company’s technical function as an integral part of the management team. Advising the business management on matters related to food safety, legality, and quality across all operations. Developing and continually refine the Food … Safety and Quality Management Systems, aligning them with HACCP principles. Uphold compliance with company and customer standards, as well as regulatory requirements governing food safety, legality, and authenticity. Serve as the primary contact for addressing customer technical inquiries promptly and effectively. Manage and oversee customer, third-party, and industry … TACCP and VACCP teams. Final verifier of specifications, labels, barcode generation and artwork approval to ensure regulatory compliance. Testing, application and development of the incident management and product withdrawal and recall systems. Capable of using root cause analysis to drive robust preventative action plans. Trend microbiological data ensuring more »

for users, VIPs. Backup media management. Manage meeting rooms and videoconferencing. Assistance for operations in server/rooms where physical intervention is required. User Management Manage users’ access rights. Manage the Joiners/Leavers/Movers process (rights and materials). Incident Management Receive customer contacts and … resolve incidents or provide information professionally. Create, edit, assign and close related tickets. Change Management Provide input to CM process when appropriate based on actions dictated by resolving a customer contact. Knowledge Management Document common solutions to common problems and communicate them to the Level 1 support. Document … user guides and procedures. Software Support Involved in the rollout of software updates and patches. Asset Management Plan and deliver hardware (computers and mobile devices) inventory during daily operations. Plan and deliver software licenses and provide valid licenses to end users. Continuity Management Plan and manage the actions more »

to a significantincident. The GOCC is also used to support Restrata training operations, and you may also be required to supporttraining. Day-to-day management of the Emergency Control Room Operators and the GOCC is the responsibility of theResponse Supervisor. Whilst on duty you will be the primary point … go the extramile in pursuit of the best outcome for the client. Demanding though it may be, the role of CRO offers exposure toincident management and HSE culture and the experience of working with multinational clients on critical projects. When not on duty or on standby, you will also … Monitor tracked of personnel worldwide. Monitor and respond to Radar Early Warning Systems Maintain a library of training and operational reference material. Assist project management and consultancy colleagues in facility upkeep and client welfare. Act as the primary point of contact for logging a client’s Restrata Platform related more »

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. more »

server/rooms where physical intervention is required. Managing users’ access rights. Managing the Joiners/Leavers/Movers process (rights and materials). Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally. Creating edit, assigning and closing related tickets. Planning and managing the … actions to be taken to ensure that IT services can recover and continue should a serious incident occur. The technical agent will help execute this process. Project Management Managing projects on technical topics mainly around customers’ devices or new technologies. Desirable skills include MCSA; Azure; ITIL; Active Directory more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

to green-field projects as well as modernising the existing stack Support the products built through their entire life cycle, including testing, production and incident management Contribute to key technical decisions through collaboration/feedback with peers and management ensuring that decisions align with the broader organisational more »

server/rooms where physical intervention is required. Managing users' access rights. Managing the Joiners/Leavers/Movers process (rights and materials). Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally. Creating edit, assigning and closing related tickets. Planning and managing the … actions to be taken to ensure that IT services can recover and continue should a serious incident occur. Managing projects on technical topics mainly around customers' devices or new technologies. Desirable skills include MCSA; Azure; ITIL; Active Directory Charlene Morrison (see below more »

industry leading digital systems. In this role you will be part of our client's digital infrastructure team, responsible for the design, build, and management of an extensive hybrid datacentre environment. This will feature an array of computer and storage platforms deployed across multiple on-premises datacentres, as well … storage platforms in the datacentre Installation, configuration and upgrading of Windows Server operating systems Using VMWare to manage server deployments Deploying and automating patch management across the server estate Managing and updating Active Directory, DNS/DHCP services Monitoring system performance and taking corrective actions Managing the backup and … recovery of servers and data Third line support duties including incident management Benefits: Discretionary bonus scheme Private healthcare Car Employee discounts and retail offers If this role is of interest, please apply or send your CV to (url removed) for a confidential chat to find out more. more »

industry leading digital systems. In this role you will be part of our client’s digital infrastructure team, responsible for the design, build, and management of an extensive hybrid datacentre environment. This will feature an array of computer and storage platforms deployed across multiple on-premises datacentres, as well … storage platforms in the datacentre Installation, configuration and upgrading of Windows Server operating systems Using VMWare to manage server deployments Deploying and automating patch management across the server estate Managing and updating Active Directory, DNS/DHCP services Monitoring system performance and taking corrective actions Managing the backup and … recovery of servers and data Third line support duties including incident management Benefits: Discretionary bonus scheme Private healthcare Employee discounts and retail offers If this role is of interest, please apply or send your CV to jryder@headresourcing.com for a confidential chat to find out more. more »

the environment, and compliance with relevant regulations and standards within the organisation. This position involves a combination of risk assessment, regulatory compliance, training, and incident management. PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Regulatory Compliance: Stay abreast of local, national, and international regulations pertaining to environmental health and safety, ensuring … effective occupational health service to satisfy the requirements of the business and legislation to comply with all legislative wellbeing health checks. Support in the Management of all EHS data including statistical information and incident reports etc. Environmental Management: Integrate Environmental, Social, and Governance (ESG) principles into EHS … initiatives, working to enhance the organization's sustainability performance, foster stakeholder trust, and drive long-term value creation through responsible business practices. Maintain waste management strategies to minimise environmental impact and promote sustainability initiatives within the organisation, including waste reduction, recycling programs, and proper disposal practices in compliance with more »

controls around critical applications ensuring their safety and well being. You'll have 1 direct report, who will be responsible for operations security, predominantly incident management. This person will be running playbooks, incident scenarios and table top exercises. As a Cyber Security Manager, you'll earn up to more »