1 to 2 of 2 Permanent Performance Metrics Jobs in Scotland with Remote Work Options

ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery … experience relevant to this role: Reporting to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer … at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met more »

ensure projects are delivered on time, within scope and within budget Strategic Planning: Develop and implement account strategies to maximise client engagement and satisfaction Performance Monitoring: Track project progress and performance metrics, providing regular updates and reports to clients and internal stakeholders Problem Solving: Address and resolve more »