sheffield, south yorkshire, yorkshire and the humber, United Kingdom
Kinetech
First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the ITServiceManagement tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets more »
sheffield, south yorkshire, yorkshire and the humber, United Kingdom
Harvey Nash
Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Elevation Recruitment Limited
technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and ITservicemanagement best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »
sheffield, south yorkshire, yorkshire and the humber, United Kingdom Hybrid / WFH Options
Harvey Nash
looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across ITservicemanagement, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. more »
