1 to 4 of 4 Permanent Customer Experience Jobs in Somerset

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

Posted: 10 Jun 2024 Role Number: 114438145 Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other. As a Specialist, it starts with you discovering customers’ needs. And with the support of your store … visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. You’ll be provided with training to be successful. Your success is measured by team and individual productivity as well as overall store … requirements. Preferred Qualifications You have agility to learn new products and features with an interest in technology, particularly Apple products. Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction. Strong communication skills that let you converse as freely and comfortably with more »

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why … to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan How Synertec will set you up for success as a Customer Service Advisor: Embark on your journey with confidence through our Comprehensive Induction and Training Program. We invest in your professional development from day one … providing the tools and knowledge to excel in your role. Join us and experience a workplace that values your individuality and prioritises your well-being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication more »

through comprehensive testing processes. This role includes manual black-box testing, systems integration testing, and user acceptance testing, all with a focus on enhancing customer experience. Responsibilities: Review and analyze project requirements and documentation. Develop test conditions and acceptance criteria to ensure product usability. Plan and perform tests for … and procedures through collaboration. Skills: Strong attention to detail and analytical skills. Excellent written and verbal communication abilities. Effective problem-solving and troubleshooting skills. Experience in test design, planning, and estimation. Familiarity with various testing methodologies (SIT, UAT, regression). Hands-on experience with electronics and mechanical components. … Proficiency with test management tools (e.g., JIRA, Zephyr). Understanding of requirements traceability and SDLC. Experience testing on Android and iOS devices. Proficiency with Windows OS and Microsoft Office tools. Use of test support tools (multimeters, data loggers). Familiarity with version control systems (e.g., SVN, BitBucket). Degree more »