1 to 25 of 33 Permanent Customer Service Jobs in Somerset

looking for a 1st Line Helpdesk Support Analyst (Telephone Support) to provide support to their 1100 users. The role is primarily focused with fulfilling service requests that are logged, which includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. To … provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to … the business Experience of the following systems/technologies: Creating and administering Starter, mover, leaver accounts. Minimum of 2 years' experience working in a Customer Service or Service Centre environment. Strong customer service skills Supporting Microsoft Windows 11 in an enterprise environment Administrating Microsoft Active more »

Medical Field Service Engineer A competitive salary plus benefits - outlined below! Who is the company? An exciting new opportunity for a Field Service Engineer is now available working for a manufacturer for medical devices. What is the role? As a Field Service Engineer you will be required … to service and repair medical equipment found within NHS hospitals. Key responsibilities are as follows; To carry out routine servicing of equipment. To carry out routine adjustments of equipment, where necessary. To maintain adequate stock levels of spare parts within guidelines. To maintain quality documentation records for submission to … the customer via approved systems. To cultivate a positive rapport with the customer, always demonstrating first class interpersonal skills in a courteous and professional manner. This role will be home based, travelling to customers predominantly based in and around the Somerset area. This role will be best suited more »

who will treat you as more than just another number. Work for a leading company within the engineering industry who pride themselves on their customer service standards across Europe. This lucky Administrator will play a vital role and will be able to increase your knowledge with a company … focused on being a great place to work. This Administrator Role will include: * Administrator role * Genergal admin tasks * Dealing and communicating with customers * Evaluate customer purchase orders and others The successful Administrator will have: * A background as an Administrator or similar * Experience with Microsoft 365 is essential * Experience within … a technical/engineering environment preferred * Live commutable to Clevedon If interested, please contact apply or call Georgia on 07458163040. Keywords: service administrator, administrator, admin, clevedon, bristol, bath, weston-super-mare This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are more »

Service Desk Engineer - Yeovil (Hybrid) - £27k-£30k I am seeking a Service Desk Engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Service Desk Engineer will provide Technical Support through email, ticketing system, or phone … a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements. Benefits: 23 days holiday + bank holiday Medical Cash plan Quarterly wellbeing time Enhanced maternity and paternity leave Excellent training + paid … certifications Company activity days As the successful Service Desk Engineer, you will have experience in some of the following: Experience working as a IT Engineer Have a relevant qualification in IT Experience in supporting IT, Wi-Fi and Networking technologies Excellent customer service skills Excellent communication skills more »

do not apply if you are unable to make the commute on a daily basis) Main Duties Manage KPIs on an ongoing basis - covering service, production, and other operational metrics; Proactively engage with different areas of the business to sponsor change and growth in line with company objectives; Perform … maintaining deadlines; Work with finance team to ensure data sources and metrics used for reporting are consistent & robust; Monitoring of complaints and feedback to customer services manager Competencies Experience with SQL Excellent knowledge of reporting and visualization tools MS Excel, Pivot Tables, V- Look up, MS Power BI, PowerPoint more »

Shop (Discount on household consumables). A 24-hour wellbeing helpline. A day in the life of a PAT Tester at phs: Traveling to customer sites to carry out Portable Appliance testing. Completing tests on portable appliances within our customers premises. Complete and produce results daily which meet the … requirements and quality standards of clients and external accrediting bodies. Representing phs Compliance, offering positive customer service and being the face of the company. As a Test Engineer you will be required to ensure that a professional service is delivered in a safe and timely manner on more »

and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title: Administrator Job Type: Permanent Hours: 37.5 hours per week Job Location: Shepton Mallet Main Purpose of Role To operate and maintain the administration and customer service … the certification process offered by SGS. To organise and administer certification services to a high level maintaining accuracy to an excellent standard. To manage customer applications for certificate requests and act as one of the primary contacts to coordinate any issues and/or information requests. To work effectively more »

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why … to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan How Synertec will set you up for success as a Customer Service Advisor: Embark on your journey with confidence through our Comprehensive Induction and Training Program. We invest in your professional development from day … your well-being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors join our dynamic team as a Customer Service Advisor and become part of our more »

Regional Service Engineer This is an excellent opportunity for a Service Engineer to join the team at Nationwide Platforms in a Regional role. As a Regional Service Engineer, you will provide engineering cover, ensuring that the fleet within the region is maintained, repaired and serviced to a … high standard that is expected by the customer. In this role as a Regional Service Engineer you will need to be flexible to travel between depots and prepared for nights away on occasions. Responsibilities include: - Be required to support the engineering depots within the region. Repair machines at depot … the appearance of the fleet to corporate standards. Accurately complete all relevant paperwork including engineer's report, off hire/pre-delivery inspection and service sheets. About you: - Relevant engineering experience within the powered access industry. Experience in plant, diesel engineering, auto electrics, hydraulics, diagnostics fault finding. Have the more »

Contractors/Architects/Consultants via software and/or email Essential skills required for the role of Design support administrator: Knowledge of Microsoftpackages Customer service skills Reliable Flexible Must be able to work on own initiative Desirable An interest in design Knowledge of CAD Knowledge of manufacturing more »

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and issues. … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual bonus and … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

Closing date: Sunday 23 June 2024 Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? We have an exciting opportunity to join our team, focussed on the support of specialist and advanced IT and Audio Visual equipment, software … and Technology Group (DDaT), within a changing business, research, and technical environment. About the role You will be part of a team of Senior Service Analysts, supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of … an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area. A typical day may see you helping to set up and deploy equipment within a research laboratory, providing advice and guidance on specialist more »

make sure that our customers are delighted with any chair, settee or bed they buy from us. That's why we have a comprehensive Customer Charter and Employee Values. This means that before a customer takes the first step towards buying one of our products, they can understand … what to expect from our high level of service, and our employees understand what is expected of them to facilitate this. We are looking for We have an exciting opportunity to join our sales team in the capacity of a Sales Support Executive. This role will support the Sales … Excellent communication is key as this role will interact within the sales team, as well as with field agents and other departments to progress customer orders and resolve queries. A high level of accuracy and attention to detail is vital, with the role holder being proactive and taking ownership more »

and retaining records. Administer data required for EPR and Carbon Neutral Certification. Administer Contractor control documentation. Issue, Review and Record all Supplier Questionnaires Complete Customer Technical Questionnaires Deputise for the Compliance Manager in their absence. The Candidate: Organised and methodical, with a keen attention to detail. A knowledge of … has been acquired in Sherborne to meet the future growth of the business which will start to come on-stream later this year. We service Customers throughout the South of England and have built an extremely strong reputation and long-standing Customer base. We pride ourselves with excellent … Customer service and want to be considered as an employer of choice within our community, we need the best people to be part of the team driving the business onwards and upwards. more »

you work from the office 3 days per week. From May 2024 we have car parking spaces available on site. You will join our service desk, which means youd spend some of the working day helping users remotely, over the phone and from time to time in person at … to learn to join our team in supporting our charitable and social enterprise clients across the UK. Essential requirements At least 5-6 years service IT support and help desk management experience Excellent problem solving skills with a proactive attitude Excellent interpersonal & customer service skills Excellent organisational more »

developers), drainage contractors, earthwork contractors, RC frame contractors and civil engineering contractors Typical order values ranging from £1,000 - £100,000 Deal with inbound customer enquiries in person and via telephone & email Ensure excellent account management and customer service for existing clients You will be given a … or heavyside products Excellent communications skills both written and verbal IT literate (Microsoft Office) Self-motivated, enthusiastic, flexible, reliable and ambitious Exceptional standards of customer service Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, with an enviable reputation in the marketplace. We pride ourselves on surpassing client more »

Network Field Engineer to work in a technically hands on environment in Clevedon. The role will be working either in office or travelling to customer locations. The successful network field engineer will set up new networks and telephony environments to a range of clients whilst offering support and improvement … either solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. The successful Network Field Engineer will have … Experience in installing and configuring Switches, routers & access points. Telephony experience Diagnosing and resolving telecoms and network problems Experience in supporting customers remotely. Excellent customer service skills Helping to offer innovate solutions to customer problems. Experience with Wi-Fi and Network equipment. Suitable candidates should apply immediately more »

Right to work in the UK with a 5-year check able education or employment history Reliable, punctual and well presented at all times. Customer focused, polite, tactful and discrete. Valid SIA licence (desirable) CCTV SIA (desirable) Health and Safety at Work (desirable) Customer Service Training (desirable more »

manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients to improve client usability, performance, and customer satisfaction. Assists the department in building and consolidating knowledge within the team by writing, reviewing, and updating knowledge base articles. Maintains clear, comprehensive, and … timely internal and customer-facing case notes. Responsible for daily operations of phone service for our clients, including answering inbound calls via the support line Working within the Education Horizons Information Security Management System and policies Live and lead the Values of Education Horizons. Continuous improvement Is solutions … the following: Learning management systems School management systems Intermediate to Advanced SQL knowledge Experience of working in a B2B SaaS support environment A strongly customer-service focused work ethic Strong written and verbal communication skills with an ability to convey technical concepts to non- technical audiences Familiarity with more »

remotely, performing technical diagnosis. Requirements At least 2 years prior Tech support experience Office 365 Mac Support experience Knowledge of basic network topologies Excellent Customer service Benefits 26 days annual leave + bank holidays Company pension scheme This is a role we are looking to move very quickly more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high … quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team more »

Control Systems (ICS) used within the nation’s critical infrastructure cyber-landscape. Assess the robustness of cybersecurity architectures, technologies, and procedures being implemented within customer facilities. Design comprehensive technical solutions that meet client requirements and implement the appropriate tools, technologies & processes to mitigate critical security risks (e.g., system and …/800-82, ISO 27001, IEC 62433, HSE OG-86, NIS-D etc. Experience and good understanding of Capula’s capability, markets and service offering. Able to demonstrate stakeholder management and the ability to develop effective relationships at all levels. Build and maintaining strong relationships with internal and external … customers and key business stakeholders. A drive for outstanding customer service and high performance culture. The ability to gain and maintain SC clearance. Desirable Requirements: Comfortable at operating in an engineering and non-engineering environment, meeting specific accountabilities. Experience with the design and delivery of Operational Technology Target more »

do not apply if you are unable to make the commute on a daily basis) Main Duties Manage KPIs on an ongoing basis - covering service, production, and other operational metrics; Proactively engage with different areas of the business to sponsor change and growth in line with company objectives; Perform … maintaining deadlines; Work with finance team to ensure data sources and metrics used for reporting are consistent & robust; Monitoring of complaints and feedback to customer services manager Competencies Experience with SQL Excellent knowledge of reporting and visualization tools MS Excel, Pivot Tables, V- Look up, MS Power BI, PowerPoint more »

We are looking for candidates with the following skills and personal qualities: Technical Proficiency : Strong understanding of IT systems, including hardware, software, and networking. Customer Focus : A commitment to delivering outstanding customer service and support. Adaptability : Ready to embrace new challenges, learn, and grow in a fast more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for qualified Dual Fuel/Smart Metering Engineers. Typical earnings across the year are between … Required qualifications: - MET1 Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Dual Fuel Engineer to join their growing more »