Remote Permanent Incident Management Jobs in Somerset

1 to 2 of 2 Permanent Incident Management Jobs in Somerset with Remote Work Options

1st Line Support Technician

Bristol, BS14, Whitchurch, Bath and North East Somerset, Somerset, United Kingdom
Hybrid / WFH Options
Integral Recruitment Ltd
their team on a permanent basis. As a 1st Line Support Technician, you will be responsible for providing 1st Line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services as part of a busy Service Desk within the … to a more experienced 1st line support person or the 2nd line support team. Logging calls with 3rd party vendors and liaising with suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA more »
Employment Type: Permanent
Salary: £23000/annum
Posted:

Band 5 IT Systems Officer - Bath NHS House

Bath, United Kingdom
Hybrid / WFH Options
Avon & Wiltshire Mental Health Partnership NHS Trust
IT Service Desk Systems and Processes. You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. Experience and understanding of how administration & clinical processes work together and how to support clinical … stronger. Job description Job responsibilities 1. To provide day to day business as usual support for Trust IT Systems. 2. Manage own workload ensuring incident and service requests are resolved within Service Level agreements. 3. Participate in the configuration, testing, tuning of IT systems appropriate to the role supporting … deployment of patches, upgrades and managing individual tasks through the change management process. 4. Responsible for liaising with stakeholders to promote understanding of Trust systems providing support and training as necessary. Articulate and collate their requirements. 5. Responsible for identifying IT systems bugs, performance and stability issues and reporting more »
Employment Type: Permanent
Salary: £28407.00 - £34581.00 a year
Posted:
Incident Management
Somerset
10th Percentile
£46,000
25th Percentile
£47,500
Median
£50,000
75th Percentile
£52,500