1 to 3 of 3 Permanent Problem Management Jobs in Somerset

change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate will enhance our … Microsoft 365, Microsoft In-tune, Microsoft Auto-Pilot and associated Microsoft client management capabilities within the team whilst ensuring that the ServiceDesk is maintained through prioritisation and management of phone calls, logged calls & emails via our cloud-based ticketing system. The role-holder will also be a key … member in delivering this great IT support service to Bighams & ByRuby. You will be a key resource in supporting the team with the management of our 500 Microsoft 365 In-Tune connected devices which include laptops, desktops, mobile phones and tablets. Our aim is to provide world class IT more »

updates, and implementation of new elements - both hardware and software - into the existing IT environment. Create and regularly update technical documentation for infrastructure, issue, problem-solving guidelines, infrastructure upgrade plans and technical requirements to a high standard. Act as a technical lead on infrastructure projects and problem escalation. … cloud. Provide 3rd line support for incidents and complex requests escalated from the service delivery. Identify and deliver continuous improvements to the Incident and problem process and procedures.Profile The Azure Cloud Infrastructure Engineer will have: Technical Skills: IaC using Bicep (or Terraform) Experience with deployment of resources within Azure. … infrastructure, including building and deploying cloud infrastructures. Ideally, using infrastructure as code to provision, configuring, and manage components. Experience of delivering IT incident and problem management activities. A good understanding of enterprise IT services. Able to work with a wide variety of technologies to a high standard. Ability more »

system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK: Linux, Apache, MySQL, OO Perl AWS CloudWatch Monitoring and Alerting Systems Ticketing/workflow Systems more »