1 to 2 of 2 Permanent ISO/IEC 20000 Jobs in the South East

Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24 / 7 shift pattern, including accurate time keeping and required to support shift cover Where required support the Senior Operations Engineer with Ad-hoc activities … potential customer. Any exception to this rule can only be granted, in advance, by the Lockheed Martin UK Ltd, Integrated Systems, Havant representative. Contractor / Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks. Required skills, qualifications and experience Experience … working on a 24X7 Service Desk, in a high availability environment and / or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL more »

of the hosting and managed services team, including staff responsible for networks, systems, monitoring and tools, and associated service management.Timely completion of projects and / or work-streams owned within the team, provide updates as required, raise or address risks and issues in a pro-active manner.Ensure service components … agreed schedules.Agree and maintain the 24x7 on-call schedule across the team; also, maintain an up to date support matrix for each customer and / or solution.Maintain operational acceptance criteria for solutions to be hosted by the team and work with the appropriate teams e.g. hosting architecture and delivery … hosted services in a commercial context e.g. Software as a Service.Experience of leading staff responsible for 24x7 availability, performance and security of hosted and / or managed services.Excellent vendor management experience, ideally with proven negotiation skills.Budget management experience.Experience in managing complex stakeholder relationships, both customer and internal.Experience of implementing more »