who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level … environment by analysis of contracted service levels with the partners. Responsibilities • Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. • Actively manages the risks associated to maintaining the service and … refinement of core Service processes to eliminate waste and reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing more »
london, south east england, United Kingdom Hybrid / WFH Options
ITRS
diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role Reporting directly to ITRS Global Head of IT, Risk and Security, the IT Global InfrastructureManager is responsible ITRS on-premises Infrastructure, Global network, Data Centres, Cloud Infrastructure and Applications, providing leadership and strategic direction for the departments and liaising with all staff and clients to implement appropriate ITinfrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support the continued growth of our organisation. Ensure the efficient delivery of our global ITInfrastructure, including security, Data Centres, infrastructure services, on-premises and cloud, external 3rd party infrastructuremore »
We are seeking an experienced and dynamic IT & InfrastructureManager, we are a growing player in FX/Currency Exchange industry. The ideal candidate will be responsible for overseeing our ITinfrastructure, with a particular focus on Azure cloud services, and ensuring compliance with ITIL … Information Technology Infrastructure Library) standards. This role demands a blend of technical expertise, strategic thinking, and leadership capabilities to manage and enhance our IT operations effectively. Key Responsibilities: 1. **Azure Infrastructure Management:** Design, implement, and manage Azure cloud infrastructure to support the company's FX trading … cloud resources to achieve cost efficiency while maintaining performance and reliability. Collaborate with development teams to deploy and manage applications in Azure environments. 2. **IT Operations and Management:** Oversee the daily operations of the IT department, ensuring the smooth and efficient functioning of all IT systems. Develop more »
IT and Infrastructure Operations Performance Manager – Mobile Telecom 6 Months Contract Reading – 2 days per week onsite We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading. Overview of the Role: Accountable for leading a team of … who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level … contracted service levels with the partners. What you will be doing? Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. Actively manages the risks associated to maintaining the service and more »
IT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms Reading - hybrid - 2 days/week in office Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met … and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness. • Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality more »
IT Security InfrastructureManager - East Grinstead IT Security InfrastructureManager required for a leading client based in East Grinstead. My client is currently seeking an IT Security InfrastructureManager to report directly to the IT Director, your primary role will … be to cultivate a culture of best practices in IT security. Serving as a subject matter expert, you'll oversee our systems, processes, and controls to ensure they adhere to established standards. Additionally, you'll be tasked with managing and securing our clients' core ITinfrastructure and … cybersecurity will extend to governance, standards, and control matters, driving continuous enhancement and adherence to best practices throughout the organisation. Key responsibilities: * Oversees internal ITinfrastructure support and project operations, encompassing both cloud and on-premises networked infrastructure such as servers, routers, switches, and Wi-Fi access more »