Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
Ability to create and run reports • Awareness of Change and Release Management • Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement • Excellent organisational skills and able to take a methodical approach • Excellent customer service skills • Strong and confident presentation skills • Professional verbal and written communication more »
o VMware Cloud Foundation (VCF) o Security o Bit locker, Trend Mirco, Microsoft ATP, Trustwave Mail and Web Security Gateway technologies Experience in ITServiceManagement, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems Desirable Experience of working in a healthcare more »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in ITServiceManagement (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are … essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of ITService … Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: ITServiceManagement toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
It would be great if you had: Awareness of ITIL servicemanagement processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible more »
related field. Master's degree preferred. Proven experience in service design, transition management, or related roles within the IT industry. Strong understanding of ITservicemanagement principles, frameworks (e.g., ITIL), and best practices. Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight more »
need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to more »
london (hayes), south east england, United Kingdom
CHAMP Cargosystems
incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »
Reading (Hybrid), United Kingdom Hybrid / WFH Options
NHS South Central and West Commissioning Support Unit
systems and Office Applications, Patient Administration system, Email, Web Browser applications, Service Desk systems, Microsoft Windows client OS, Basic Network troubleshooting, IT Security basics, ITSM tools, e.g. TOPdesk. Desirable Microsoft Desktop Support Technician Certificate (MCDST) (Windows 7/10) or equivalent Knowledge of Primary Care and Clinical Commissioning environment Skills more »
london, south east england, United Kingdom Hybrid / WFH Options
Kaspersky
general technical support. What You Will Be Doing: Hardware - and Software – maintenance onsite and remotely Answering helpdesk phone calls, creation/resolution ticket in ITSM tool Provide first line support on Sys Admin Tasks (MS Active Directory administration, including user creation, passwords) Set up, configure and install new PCs and more »
of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/1st/2nd Line Support Analyst more »
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
london, south east england, United Kingdom Hybrid / WFH Options
Primis
such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL servicemanagement processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at more »
O365, Operating system. Windows 11, Mac OS, JAMF technologies. Strong proficiency in image creation, customization, and application packaging is an added advantage. Knowledge of ITSM tools, Service Now. Excellent troubleshooting skills with the ability to diagnose and resolve complex issues. Strong communication skills to collaborate effectively with cross-functional teams more »
a timely and effective manner Build and release engineering principles and controls applied consistently and pragmatically Incident and change management Skills Required Strong ITServiceManagement skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Strong problem-solving skills Languages: C#, Visual more »
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
What you can expect to get out of the opportunity: An excellent opportunity to build subject matter expertise Hands-on experience of the ITServiceManagement sector Client engagement experience and development of consulting skills Variety of experiences to help you shape your future career Industry recognised training and certification more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the ITServiceManagement Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified more »
banbury, south east england, United Kingdom Hybrid / WFH Options
Propel
employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »
and Finance systems, Data warehousing and Business Intelligence (BI) solutions. Good technical, infrastructure and security architecture skills including good understanding and awareness of ITservicemanagement (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks. Strong understand of Secure Design and Secure Development practices and frameworks, preferably ISC2 CSSLP or CISSP more »
london (city of london), south east england, United Kingdom
Eames Consulting
knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, ITservicemanagement frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP or CISSP more »