Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »
Epsom, England, United Kingdom Hybrid / WFH Options
Piccadilly One
3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a more »
and requests through the servicemanagement tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all ITservicemanagement processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
document system design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
document system design requirements and specifications in a clear, unambiguous manner. Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
shared drives, file systems, mailboxes, mobiles devices, and other IT assets. You will process access requests and tickets allocated to you through the ServiceNow ITSM and use tools such as Active Directory, Exchange, Office365, InTune, and SharePoint working closely alongside the IT support and security teams of the business, in … the access management team with ad hoc tasks, documentation, communications, and admin duties. Monitoring Access Management SharePoint workflow Updating requests via servicemanagement tool ITSM (ServiceNow) Excellent communication skills. Liaising with other IT teams. Supporting Access Management Team Lead and escalating issues to IT Support Manager where necessary Ensure we … Awareness of the joiners, leavers, movers process (JML) and basic IT security principles Experience with Active Directory and Microsoft Office365 user administration Experience using ITSM ticket management software (ideally ServiceNow) General IT & Windows troubleshooting experience helpful Exposed to ITIL processes and best practices. Strong attention to detail with Knowledge of more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
for the provision of all Allianz Technology (AzT) audit evidence - working closely with AzT colleagues across the delivery organisation Manage risks associated with ITServiceManagement and Delivery Manage and track committed Internal Audit Finding target dates, reporting any that are under threat of delivery to the Head of IT … discipline is desirable ITIL ServiceManagement or equivalent qualifications are desirable BCS or CII qualifications are desirable Experience Experience of: Operating in the ITServiceManagement arena within a regulated industry Working with a range of stakeholders across a large multi-national commercial organisation Providing SME level expertise in Service … with IT vendors of differing sizes is beneficial Collaborating with third parties service provision - especially offshore, internal business stakeholders and parallel work streams ITServiceManagement expertise within a multi-stakeholder environment with a demonstrable ability to negotiate compromise and gain stakeholder buy in Working with ITservice introduction methods more »
Woking, Surrey, South East, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »
Microsoft office applications SC, NPPV3 & parliament security clearances, or the ability to obtain them. ITIL V4 foundation certification Resource Management Working knowledge of Remedy ITSM suite or similar ITSM application What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality … skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of more »
Employment Type: Permanent
Salary: £50000 - £57000/annum + Health, Life, Pension, 23 Days Hol