1 to 25 of 44 Permanent Problem Management Jobs in the South East

a new ITSM tool. Due to the scale of the business, there are plenty of progression opportunities, you could transition into - Security or Project Management for example. Key Responsibilities/Experience; -We need someone who prioritises customer service -Day to day management of the Service Desk operations and … vendor -ITIL Foundation accreditation and practical hands-on experience -With a focus on Service Operations and Service Transition: Incident Management, Problem Management, Change Management -Act as the point of contact for escalations -Running Change Management meetings/raising changes Connect with me onLinkedIn to stay more »

escalated appropriately and tickets/users are kept-up-to-date on progress Ensure the IT Operations and Cloud Infrastructure teams follow the Change Management process and uncontrolled/unauthorised changes are not carried out Meet the operational requirements of our Information Security Management System. Proactively engage in … and their implementation. This includes recognising the potential for amendment to existing ITSM processes, updates to the SDP configuration and workflows, and reporting Preparing management reports on ITSM performance This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager that enjoys people management. The … ideal candidate will have the following skills/experience: Experience of IT Service Management in an 24/7/365 environment, ideally with a demonstration of career progression A good understanding and experience of the execution of ITIL processes including Incident and Problem Management, Change Management more »

escalated appropriately and tickets/users are kept-up-to-date on progress Ensure the IT Operations and Cloud Infrastructure teams follow the Change Management process and uncontrolled/unauthorised changes are not carried out Meet the operational requirements of our Information Security Management System. Proactively engage in … and their implementation. This includes recognising the potential for amendment to existing ITSM processes, updates to the SDP configuration and workflows, and reporting Preparing management reports on ITSM performance This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager that enjoys people management. The … ideal candidate will have the following skills/experience: Experience of IT Service Management in an 24/7/365 environment, ideally with a demonstration of career progression A good understanding and experience of the execution of ITIL processes including Incident and Problem Management, Change Management more »

are documented and communicated effectively and accurately, according to standards set by the client. Knowledge: • Has appropriate level of knowledge of specific relevant Incident Management methods. • Strong Experience of ITIL - Incident Management. • Change management, Release management, Problem management . • Knowledge of application(s) under responsibility more »

enhance Customer Experience for CAE's internal and external customer base. This will be achieved by; Support: Taking the lead role in Major Incident Management Serving as an escalation point for CAE's Infrastructure team when necessary Assist with developing an infrastructure plan that will continue to accommodate the … organization's future needs CSIP: Identifying and implementing opportunities for improvement through effective Problem Management Transition: Collaborating with CAE's transition management team to onboard new and enhanced Managed Services and technologies Oversee the installation, integration, and maintenance of Infrastructure technologies to enable the provision of support … to CAE's customers Product Management: Owning the configuration, deployment, and performance of CAE's key toolset and customer-specific supported technologies (e.g., Logic Monitor, Ivanti EPM, RMM) Continuous evaluation of systems ensuring alignment with best practice to support business operations As the Infrastructure Tech Lead at CAE, you more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational Reporting Adopt … agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … aspect across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring … and administration Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and more »

We have an exciting job opportunity for Java Technical architect role at Newbury, UK. Responsibilities: System Requirements Management: Preparation of Functional requirements/System Specification based on business requirements, preparing non-functional requirements (Performance and Scalability), customer interaction for requirements signoff, providing inputs to UI/UX teams, and … a trusted advisor to the customer, incorporate customer needs in organization policy and program changes, and create long-term win-win partnerships with customers. Problem Management: Gains agreement on the problem-solving process, risk assessment, decision points, and criteria, predicts and explains long-term trends and implications … for alternatives, and trains others in the process of eliciting alternatives and assessing their impact. Change Management: Change management certification, liaison to the Project Team, preparing Managers and Supervisors to Lead Changes, and experience with large-scale organizational change efforts Qualifications : Primary Skills: Java , Struts, Springboot, Hibernate, Web more »

so they can accomplish business tasks. This includes logging, prioritising, documenting and actively resolving 2nd line escalated end user requests and incidents within SLA. Problem resolution will involve the use of diagnostic and Service Management tools, as well as require that the individual give in person, hands-on … help at the desktop level. They will also further troubleshoot problem areas in a timely and accurate fashion. They will require SC clearance. Purpose of the role and your responsibilities; Perform analysis, diagnosis, and resolution of ICT problems escalated from Service Desk for end users, and recommend and implement … corrective solutions by way of structured change control mechanisms wherever needed Adheres to the Department’s Service Management Processes to ensure consistent support and delivery of IT Services Accurately document instances of ICT equipment or component failure, repair, installation, and removal. If necessary, liaise with third-party support and more »

design authority, you'll guide the creation of solutions that will empower our clinical staff with the latest digital platforms for patient care. o Problem Resolution: Lead network operational problem management, ensuring the lessons learned from network outages are documented and implemented. o Collaboration: Work closely with … the network technical design authority across all Network disciplines Lead and develop on all aspects of forward network strategy, providing strategic forecasts regarding capacity management of the Trusts network and security infrastructure (5 years +), including the identification and proposal of financial investments required. Lead on network major incidents … Essential Educated to master's level or equivalent IT experience Educated to master's level or equivalent IT experience ITIL Foundation Certificate in Service Management, v3/v4 Desirable TOGAF PRINCE2 Foundation Skills Abilities/Knowledge Essential A strong commitment to customer service delivery and excellent organisational skills Ability more »

and motivating team members The key Technical Skills and Experience needed are: Experience of leading an IT service delivery team and sound knowledge of problem management and incident management processes A technical background is essential, our client will need you to have a good understanding of relevant … phased by working on different systems across our customers products Excellent communication skills (written and verbal) to complement technical proficiency, facilitating effective collaboration and problem-solving Monitoring trends and analysing data within the team to identify issues, resolve and suggest measures to be put in place for long-term more »