1 to 2 of 2 Permanent Systems Management Server (SMS) Jobs in the South East

Services TeamDepartment:Services DivisionPURPOSE OF JOB:The Procurement Services Analyst will support and manage the delivery team of the Software Management Service (SMS) working initially with one of our major customers and in the future, potentially more as the service matures. The purpose of the role is to … savings. The successful individual will need to have a day-to-day commercial awareness from previous experience in a sales support or account management function and will also have an in depth understanding of deal registrations, disti rebates, cost plus models and high levels of commercial negotiation with … customer. KEY RESPONSIBILITIES: The Role will support the transition and ongoing existing service with key responsibilities including (but not limited to):Central contract management via the Bytes Portal.0% Software Procurement .Renewal Management following the Bytes Procurement Advisory renewal methodology. Distribution benchmarking on behalf of the customer.Pro more »

with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and … research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and more »