positive working relationships with colleagues and key external contacts EDUCATION/TECHNICALSKILLS University degree and 5 years’ relevant management experience Relevant IT certifications: Microsoft, ITIL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, monitor more »
Croydon, Surrey, United Kingdom Hybrid / WFH Options
Ivy Rock Partners
Managing Microsoft desktop and server products (Windows 10,11/Windows Server 2022) Experience of Microsoft DHCP and NPS Experience of working within an ITIL service desk function more »
related qualification -A level/GCSE or equivalent equivalent experience in a similar role Specialist IT related qualification or equivalent experience Desirable Technical accreditation ITIL qualification Specific Skills Essential Knowledge of Windows 10, Apple IOS, Office, Web browsers and Internet Technologies Excellent communication and interpersonal skills Desirable Experience of working more »
managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception more »
Certification Industry standard IT qualifications e.g. Microsoft, Cisco/Networking etc Desirable Post graduate qualification in cyber security or related subject. Prince 2 Foundation ITIL Foundation Specific Skills Essential Advanced knowledge of security technologies including firewalls, anti-malware, IDS/IPS, web filtering, email filtering, SIEM, patch management, MDM, DLP more »
facing support desk, and managing internal improvement projects and remediation activities to their successful conclusion. The IT Manager will develop and manage processes to ITIL standards ensuring a professional approach to all incidents, changes, and service requests. Be a focal point for the team completing peer reviews regularly and ensuring more »
be a tech assessment as part of the process. To be considered for this role, you will have: Knowledge of Windows technologies Understanding of ITIL processes Good interpersonal skills and are well organised and practical with a logical, analytical approach to problem-solving. Pays careful, close attention to detail. Has more »
their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team Lead and Provide deeper analysis with some assistance from … from established procedures by performing a structured work assignment Use existing procedures to solve routine or standard problems Knowledge, Skills and Abilities: Knowledge of ITIL Service Management Excellent customer service skills Continues to build knowledge of the organisation, processes, and customers Use prescribed guidelines or policies to analyze, troubleshoot and … and prioritization skills Clearly client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual more »
Bromley, London, United Kingdom Hybrid / WFH Options
Trust Payments
launched Service Desk Support Officer - You: - 1+ years in a similar customer service orientated support role - Strong customer orientation - Experience of working in an ITIL environment - Experience of using Zendesk or similar ITSM tool - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word and PowerPoint), Salesforce, DMS, Data … Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all level of colleagues within the business - ITIL Foundation qualified - Understanding of Payment system capabilities and features Service Desk Support Officer - Benefits: - Opportunity to be part of a rapidly scaling and market leading more »
