1 to 3 of 3 Permanent ITSM Jobs in South London

no technical jargon when communicating with the business, including negotiating with staff at all levels across the trust Ensure all updates to the IT Service Management tool for ticket updates are conducted in a timely and non-jargon format, adhering to the Digital Services Service Level Agreements/Operating Level more »

incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »

working in a customer facing environment MANDATORY Solid technical background with an ability to give instructions to a non-technical audience Hands on experience ITSM software Key Generic Competencies Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Customer focused Ability to collate, digest more »