Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
DVSA
users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
hardware/firmware. Microsoft Windows 10 & Windows 11 installation, configuration and troubleshooting. Microsoft Office 2016 and O365 installation, configuration, and troubleshooting. Experience with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Ability to effectively prioritise and execute your own and team tasks in a busy environment. What more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary ITServiceManagement (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and ITservicemanagement platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable more »
work is undertaken in accordance with NWSSP policies, processes, and procedures, following ITIL best practice. Experience in the following areas would be advantageous: ITServiceManagement Principals (ITIL) Supporting MS SQL Windows OS MS Active Directory Windows Server Common hardware and software applications Project Management (Prince 2) The ability to … or equivalent level of work experience Specialist technical knowledge and extensive experience of working in lead technical support roles. ISEB Foundation Certificate in ITServiceManagement (ITIL) or demonstrable equivalent experience Commitment to continuing professional development Desirable MCSA or equivalent PRINCE2 foundation or demonstrable equivalent experience Experience Essential Significant experience more »