1 to 6 of 6 Permanent SLA Jobs in South Wales

management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and cybersecurity. ▪ Manage SLA reviews and renegotiations, aligning outsourced services with the organisations strategic objectives and operational requirements. ▪ Champion streamlined, non-bureaucratic process development suitable for a lean team more »

home and in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with the Service Desk more »

of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company Service Level Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentation Job Requirements Proven experience of working more »

network support capacity - Strong expertise in Cisco technologies (R&S, Security, Wifi and Data) - Great communicative, administrative and time management skills - Adhesion to Service Level Agreement terms - Ability to improve processes for service improvement. - Qualified in at least one of the below: CCNA (R&S), CCNA (WIFUND), CCNA (Security), CWTS more »

ITIL V3 Foundation - Strong expertise in Cisco technologies (Routers & Switches, Security, Wifi and Data) - Great communicative, administrative and time management skills - Adhesion to Service Level Agreement terms Key responsibilities of the Network Support Engineer are: - Support colleagues with arising issues daily. - Support the management and maintenance... more »

years’ experience in network support capacity expertise in Cisco technologies (Routers & Switches, Security, Wifi and Data) communicative, administrative and time management skills to Service Level Agreement terms in at least one of the below: CCNA (R&S), CCNA (WIFUND), CCNA (Security), CWTS/CWNA/CWNP, ACWA/AWCWP, ITIL more »