Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
DVSA
Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »
an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA’s and OLA’s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS Teams Active Directory Email systems and protocols Domain more »
of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company ServiceLevel Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentation Job Requirements Proven experience of working more »
an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA s and OLA s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS Teams Active Directory Email systems and protocols Domain more »
