1 to 9 of 9 Permanent Service Management Jobs in South Wales

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This role is … central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. In addition … the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise more »

communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to … efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues … through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service requests. Carry out requests and duties as directed by your line manager. Progress projects and assist with technical and IT platform migrations. Support and more »

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work … and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables. Job description Your key responsibilities: Promote IT Service Management best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for IT Service Management, emerging ITSM tool and technology opportunities. Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product. Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function. more »

Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time/Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is … We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout … requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend more »

Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth. Reporting to the Service Manager, and based at their Head Office you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service management, security and quality … management principles. Update support queries with comprehensive notes and time throughout your working day. Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for an IT helpdesk Exceptional more »

successful post holder will provide a high level of technical expertise to both the Mobile Services and other ICT teams so that the Mobility Service meets the changing needs of the organisation as the workforce becomes more mobile in order to meet the Digital Health and Social Care and … successful post holder will provide a high level of technical expertise to both the Mobile Services and other ICT teams so that the Mobility Service meets the changing needs of the organisation as the workforce becomes more mobile in order to meet the Digital Health and Social Care and … Clinical Futures Strategies. The post requires a self -motivated individual, who is able to effectively manage and able to demonstrate excellent customer service; able to demonstrate an aptitude for mobile technology; have excellent planning skills; good administrative skills and the ability to manage their time effectively ensuring all roll more »

We are Legal & General Investment Management (LGIM), the asset-management arm of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. … initiatives, liaising with third parties as well as all areas within LGIM and the wider L&G Group Engagingat all stages of the project & service lifecycle, with the opportunity to see process/system changes right the way through from design to early life support Ensuringthat service delivery … is consistent with business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework more »

customer-centred ambitions. Job Description We have an exciting new opportunity for a Site Reliability Engineer who will work alongside the development, architecture and service management teams. The SRE champions proactive measures and automation to pre-empt disruptions and optimize system performance. This role is instrumental in bridging … the board for the delivery of quality technical deliverables. Ensuring that this is aligned with core technology strategy and reduces or mitigates technical debt. Management of application & development environments across a mixture of physical and cloud-based environments in order to improve throughput and velocity of software development lifecycle. … DevOps and Development teams to promote the increase of automation and maturity across the development pipeline for the division, increasing the velocity of change. Management of continuous integration environments and helping support pipeline tools such as Github Actions, Veracode to ensure quality outcomes of change. Acting as the ‘change more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »